At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.

Key Account Coordinator

Charlotte, NC | Full Time | Unlimited

​Main purpose

Act as a prime interface between HUBER+SUHNER, Inc. and our customers, regional sales personnel and with HUBER+SUHNER AG. Work in coordination with both Regional and Key Account sales personnel and marketing reps to provide customers with technical and commercial support for the objective of securing orders and servicing accounts. Assist in development and improvement of phone based revenue generation through the creation of sales lead, initiation of prospect calls and RFQ follow-up management. Creation of strong relationships via onsite visits with customers to ensure recurrence of order submission. Analysation of sales histories and the ability to forecast assigned customer base requirements. Research and monitor competitive market trends and activities to assist the outside salesforce. Attend and add value to monthly SOP meeting.


Main tasks and responsibilities

• Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
• Recommend appropriate HUBER+SUHNER products for customer applications. Interface with Engineering to determine product applications to meet customer requirements and specifications.
• Resolve customer technical and specification issues.
• Review product cost, delivery and technical inputs from HUBER+SUHNER AG in preparation of quotes for customers.
• Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
• Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
• Coordinate with the Logistics Department to expedite deliveries and inquiries.
• Provide input to HUBER+SUHNER, Inc. central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
• Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
• Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
• Through department-specific and professional knowledge coupled with in-depth application and product knowledge
• Analysation of sales histories and the ability to forecast assigned customer base requirements.
• Assist in development and improvement of phone based revenue generation through the creation of sales lead, initiation of prospect calls and RFQ follow-up management.
• Attend and add value to monthly SOP meeting. Research and monitor competitive market trends and activities to assist the outside salesforce.
• CRM lead and prospect entry and maintenance.
• Contract/PO review of quality notes, flow downs, government rating, testing requirements and customer specific product requirements.
• High aptitude to review and maintain customer portals.
• Ambitiously review customer scorecards and find the root cause of all service failure to mitigate recurrences.
• Weekly calls with KAM to ensure alignment of service and review all open orders.
• Monthly calls with KAM to review customer scorecard and identify improvements in service levels.
• Adhere to all regulations and guidelines contained in the Global Management System.

Education, skills and experience

Education:

• Bachelor Degree in Business or related discipline, preferred.

• 4 years customer service experience.

• Fluency in Microsoft Office Suite or equivalent.
• Excellent phone skills and Email etiquette.
• Solid communications skills, both verbal and written and being able to follow up within deadlines.
• Bilingual preferred but not mandatory.
• SAP experience desired.

• Excellent organizational skills with attention to detail. Work well individually and with a team.
• Ability to multi-task and prioritize.
• Results driven and effective in creating a productive and positive team environment. Self-starter and ambitious.
• Great willingness to learn products and applications.
• High aptitude to review and maintain customer portals.
• Can identify and clearly formulate customer’s needs.
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