Clinic Staff Supervisor - Physical Medicine and Rehabilitation

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
Supervisor will oversee 14 direct reports across both physician practice and therapy practice.

• Responsible for managing CSAs covering: physical therapy, occupational therapy, speech, hand therapy, physician appointments, and procedure scheduling.
• Reports directly to Sabrina with a dotted-line to therapy leadership (salary split 50/50 between the two cost centers).
• Key responsibilities include:
  • Oversight of referrals and scheduling workflows.
  • Monitoring and reporting on clinic scorecard metrics (referral turnaround time, wait-to-appointment time, service recovery, etc.).
  • Coordinating with Financial Counseling Supervisor on patient communications.
  • Conducting monthly one-on-ones, holding staff accountable to performance metrics.
    
     

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  High School Diploma Graduation or equivalent or 
  Bachelor's Degree In related field 
   

• Experience
  3 years Experience at the level of CSA II or equivalent performing in patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling), including one year in a lead role with High School Diploma or 
  1 year Experience performing in a patient care front office or back office environment (in areas such as financial counseling, admitting, insurance verification, billing, and scheduling), including one year in a lead role with Bachelor's Degree. 
   

JOB DUTIES

• Human Resources:
  • Supervises all levels of Clinic Staff Assistants (CSA staff), Clinic Staff Coordinator(s), and other reporting staff roles as assigned to ensure appropriate policies and procedures are followed.
  • Participates in staff recruitment and hiring decisions.
  • Ensures that staff receive complete orientation to work area with regular feedback sessions during probationary period.
  • Ensures training and supervision of staff, giving appropriate, timely feedback regarding proble