Assistant Manager - Corporate Store

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

Create positive memories for all who touch DQ.  Assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include product production, inventory, personnel, sales, and marketing.   Work with the more senior store management team to set high standards and create a great environment for the team to work. Support the GM in providing a high level of leadership and team building in order to cultivate an environment which is recognized by the franchisee community, corporate staff and vendors as the pinnacle for our system in training, corporate support and brand loyalty.   

Primary Accountabilities:

Operations

Support the GM by in managing aspects of operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

Under the guidance of the GM, assist with the training of shift leads and crew on PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.  Assist with ensuring that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Fan Service

Ensure that Fan service meets or exceeds company standards.  Assist crew and shift leads as appropriate with handling customer concerns.  Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.  Understand the importance of speed of service and resolve bottlenecks in workflow.  Build relationships with return or preferred patrons.

 Team Member Leadership

Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.  Role model and enforce policies and procedures.  Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

Must be ServSafe® certified.  Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.  Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.

Store Marketing

Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.  May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing.  Perform other duties and responsibilities as requested by the GM.

Qualifications

Experience:

• Minimum 1-3 years of high volume restaurant experience, preferably including 1+ years restaurant leadership experience. Previous quick service restaurant experience strongly preferred. 
• High School diploma or equivalent required. 
• Proven track record of effectively managing COGS and labor. 
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable.

Skills:

Customer focus - strong hospitality and customer service skills, enjoy