Outlet Store Manager

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Job Title: Outlet Store Manager


Pay Range: $60,000-65,000


FLSA: Salaried, Exempt


Location: Seattle - SoDo, in person


About the Position

The Outlet Manager is responsible for leading the outlet facility team in the daily operations, personnel management, financial reporting, receiving & shipping, processing, storage, shipping, record keeping, recycling and safety regulations directly related to a store.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• Ensure all warehouse and storage processes meet daily requirements.
• Ensures product flow and service are maintained daily, determines work procedures, prepares work schedules and expedites workflow.
• Manages warehouse, salvage, operations and facility budget
• Select, train, and direct the activities of employees setting expectations to provide an efficient, congenial, cost effective work force. Promotes productivity by following up with employees on work results.
• Plans and implements warehouse and storage layout according to raw and salvage inventory and supplies needed.
• Works effectively and communicates with other Goodwill departments as needed.
• Maintains equipment according to recommended procedures and policies.
• Schedules and maintains periodic inventories.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Holds regular departmental meetings.
• Ensures Goodwill Industries International (GII) compliance and updates.
• Must be cross trained in all areas of the Outlet retail operations.
• Ensure the maintenance of all mechanical equipment according to recommended procedures.
• Works in tandem with Sr. Director of Logistics, Warehouse and Post Retail Strategy quality service to all stores and donation sites.
◦ Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
◦ Perform any other duties as assigned.

Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
• High school diploma or GED, college degree preferred.
• Minimum 3 years’ experience leading teams in warehouse environment.
• Strong knowledge of production and warehouse facilities.
• Experience with basic accounting practices and bookkeeping
• Strong communication skills, verbal, and written
• Customer Service skills
Certificates, Licenses, or Registrations:
• Evergreen Goodwill Forklift Certification within six months of hire date.
• Must have current WA State driver’s license and insurance.

Computer/Technology Skills:
• Proficiency with Microsoft Word, Excel, and Outlook and Teams.
• Ability to learn new technology and software as related to t