Senior Manager, Quantitative Strategic Research and Insights

About the team

Zillow’s Research & Insights (ZRI) team is a multidisciplinary team of researchers, which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, Population Scientists, and Research Operations. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.

- We seek out and test exciting new ideas using primary research and are dedicated to improving the home buying, selling, and moving processes.

- We care deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As the Quantitative Research Lead, you’re responsible for starting the function of strategic horizontal programs for Quantitative research at ZRI. Your team will cover horizontal investments for Zillow that expand multiple lines of business. Your team will develop performance measures that will track the user experience of our online assets and for product, and market research to understand our user segments to inform marketing strategies. You will work closely with the other two quant disciplines in the team, Population Science and Behavioral Science and with our colleagues in Data Science.

You'll provide our data-hungry team with information to make confident product and market decisions centered on customer needs.

Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home. If you enjoy working across functions and want to be involved in some of the company's biggest initiatives, then this job is for you!

You Will Get To:

• Set up the vision and roadmap for Strategic Quant Horizontal programs Research at Zillow Group.

• Build and develop a team of quant researchers reporting to you.

• Lead advanced quantitative research through the entire research cycle (e.g. ideation, design, analysis, dissemination)

• Metric development, survey work, market research, large scale data analysis.

• Work closely with marketing, product, and other researchers in the team.

• Work alongside with the Population Science and Behavioral Science leads to move the discipline of quantitative work forward within Research and Insights.

• Engage partners in research, present actionable findings, and influence stakeholders to take action. Collaborate with Director, Senior Directors, and VP level team members who will seek expertise and advice.

• Create frameworks, templates, and processes to scale research capability across the team.

• Identify and solve critical problems facing multiple teams or the organization. Trusted expertise is relied upon by people across the company. Find opportunities and define problems in the domain. Coordinate alignment and delivery of complicated multi-team projects in collaboration with technical and non-technical stakeholders.

• Regularly introduce and adapt ideas from the community to solve problems at a cross-functional level. Proactively innovate by taking calculated risks with potentially significant rewards to solve critical business problems after carefully analyzing the feasibility, impact, and alignment of the proposed solutions with organizational objectives.

• Serve as an essential translation layer, acting as the conduit between science, engineering, and product, bridging functional gaps and bringing the point of view of the customer.

• Work through ambiguity to translate business and customer objectives into concrete metrics for measurement and evaluation with profound insight and strategic thinking. Subject matter expertise in both internal and external measurement tools and processes. Apply expertise to pioneer new approaches to measurement and evaluation that drive significant improvements in business operations and product innovation.

• Actively ensure data integrity, consistency, and alignment across teams as an integral part of the work. Drive innovation and continuous improvement of data systems using deep knowledge of data. Data-driven insights benefit the entire business across multiple teams.

• Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time, across multiple business lines.

• Mentor more junior team members and develop their careers.

• Expected to travel around 3-4 weeks a year to participate in in-person working sessions and retreats with colleagues.

• Contribute, learn, grow, and have fun!

This role has been categorized as a Re