Field Engagement Director

 

Salary: $115000 - $120000

Other Forms of Compensation: Bonus Eligible 

 

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

 

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

 

Director of Field Engagement, CCL Hospitality Group (EAST)

Seeking a dynamic field marketing leader who thrives in a multi-dimensional role focused on three key areas – driving exceptional hospitality, delivering an outstanding professional image, and inspiring growth through high resident and client satisfaction.

Join our team of regionally based marketers who specialize in changing the “old-school” thinking about dining in a Senior Living or Behavioral Health community. Dining is one of the top two reasons a resident chooses to live in a community – and we are passionately focused on delivering exceptional meals and experiences which make that choice an easy one!

CCL Hospitality Group is the fastest growing and largest national provider of culinary services to a broad variety of exceptional clients. We go to market with specialized and unique brand offerings designed to fit each client and community’s diverse needs – from fine dining restaurants with extensive wine lists, to popular bistros and pubs, morning coffee shops and restaurants, to the compassionate care we offer with meals especially tailored for the medical needs of the healthcare areas of dining service.

We are a food and leadership focused team - creative about our entrepreneurial approach to delivering hospitality for those in our care - if you want to be a part of creating a fun, delicious and engaging experience for seniors and individuals in recovery – keep reading!

Essential Elements:

Pivotal to each community, district and region’s success, the Field Engagement director has overall accountability to meet and exceed the region’s Consumer Experience performance objectives and resident satisfaction targets within a given multi-state geography. This is accomplished through effective interactions with clients, culinarians, registered dietitians, operators and other interconnected field support teams. This position’s regional geography includes Pennsylvania, New Jersey, Delaware, Washington D.C., Maryland, West Virginia and Virginia.

Foundational to our collective success, our new Executional Framework is launching nationwide. The Field Engagement Director is responsible for leading the Consumer Experience areas of ‘Exceptional Hospitality’ and ‘Professional Image’ and for ensuring the long-term sustainment of the standards. This includes participating in teaching the framework curriculum, helping teams learn the skills and behaviors needed to succeed, and masterminding the systems and behaviors that every community is in the process of implementing.

This position reports to the Senior Director of Field Engagement.

 

Key Tasks:

• Generate enthusiasm throughout our operating, service and leadership teams to identify opportunities for improvement and to deliver best-in-class experiences for our residents, patients, guests and clients.
• Establish strong cross-functional leadership relationships with members of the operations, culinary, nutrition, finance, support and resource teams to ensure a regular cadence of communication and elevated levels of execution.
• Each Field Engagement Director leads the marketing and merchandising strategy development and deployment for a designated group of Priority Accou