Senior Conference Services Sales Manager

Job Description Summary

The Senior Conference Services Manager will be expected to contribute to the leadership of the Sales department under the guidance of the Director of Sales and Marketing. This role is also responsible for planning, organizing, and managing the in-house details for large group and convention booking (i.e. menus, set-up, etc.) They will serve as a trusted advisor for internal and external clients in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will participate in negotiating meetings/functions rooms, rates and all related requirements. Ensure maximations of room and meeting space, revenues, and profits while delivering a quality product. This position also includes a focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and group resumes. They will also assist in completion of BEOs for groups and local catering. The successful candidate will be extremely self-driven, possess excellent communication and customer-relations skills and have solid business acumen.

Job Description

Position Title:                  Senior Conference Services Manager

Location:                         Sonesta Denver (Downtown)

Department:                    Sales

Reports To:                      Director of Sales and Marketing

Type:                              Non-Exempt (Hourly)

Pay Range:                       $33.00 to $35.60 per hour

Application Deadline:     February 28th, 2025

Job Description Summary

The Senior Conference Services Manager will be expected to contribute to the leadership of the Sales department under the guidance of the Director of Sales and Marketing. This role is also responsible for planning, organizing, and managing the in-house details for large group and convention booking (i.e. menus, set-up, etc.) They will serve as a trusted advisor for internal and external clients in the hotel's continuing effort to deliver outstanding guest service and financial profitability. They will participate in negotiating meetings/functions rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. This position also includes a focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, and group resumes. They will also assist in completion of BEOs for groups and local catering. The successful candidate will be extremely self-driven, possess excellent communication and customer-relations skills and have solid business acumen. 

Job Description

Principle duties and responsibilities (Essential Functions) include:  

• Key Job Functions

• Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary. Work closely with the DORM and Group Coordinator.
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
• Produce and distribute convention resume according to departmental standards prior to the first day of main group arrival and communicate any changes and updated information to hotel departments.
• Monitoring billing, deposit schedule and review billing. Arrange and lead pre/post-convention meetings. 
• Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses and validate with client via turnover letter.
• Produce and distribute convention/group resumes according to departmental standards prior to the first day of main group arrival and communicate any changes and updated information to hotel departments.
• Respond to client questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Partner with operations departments within the hotel to ensure full participation in servicing accounts.
• Follow company direction, process, and expectations.
• Ensure all due dates/deadlines are met and other dutie