Product Support Representative III

Job Description

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative III, you’ll administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

What you will be doing?

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• Other related duties assigned as needed.

What you will need: 

• Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. At least 2 years of Client Experience.

• Must be very articulate

• Prior Product Support or Client Management experience required

• Strong analytical skills

• Organizational and time management skills required

• Self-starter with proven ability to work independently

• Excellent verbal and written communications skills

• Strong problem-solving skills

• Ability to handle complex calls that require analysis and research

• Knowledge of FIS products a plus

• Corporate Treasury experience strongly preferred

Added bonus if you have:

• Knowledge of FIS Treasury & Risk Edition – Quantum Edition

What we offer you: 

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in FinTech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $52,760.00 - $86,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA)