Customer Service Supervisor Alaska Airline- KOA

General information

Job Title Customer Service Supervisor Alaska Airline- KOA Date Wednesday, October 1, 2025 Entity Unifi Aviation, LLC State Hawaii City Kailua-Kona Base Pay Rate: $ 23.50 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

Description Supervises and coordinates daily activities of employees to ensure safe and effective Wheelchair Service operations. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, unifi policies and safety procedures, and all applicable laws. Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner. Communicates with manager concerning ay problems or issues. Schedules and conducts shift meetings. Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. Performs job duties of assigned shift (i.e., flight plans, weather reports, passenger lists, aircraft fuel communication, manages the turnaround of an aircraft from arrival to departure, respond to emergencies, records and maintain logs and reports of dispatch information, etc.). Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic Qualifications Pre-requisites: Must be a local (in-state) resident. Valid In-State Driver’s License. Ability to pass a pre-employment drug screen. Ability to pass up to a 10 year background check. Must be at least 18 years of age. Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must complete ramp and SIDA training to obtain airport authority identification security. Experience: Two+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team. Knowledge, Skills & Abilities: Excellent communication skills and awareness of customer service. S