N-Central Program Specialist

Company Description

Today, ITW (NYSE: ITW) is a Fortune 260 company that employs nearly 46,000 people with operations in 51 countries. ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.

The ITW campus includes a fitness center (Peloton bikes) at no cost to the employees, a subsidized wellness café, outdoor volleyball courts, a walking trail, employee resource groups, corporate discounts, free parking, and much more. We are a one block walk to the nearest Metra station for the Milwaukee North line, and it is a quick train ride to/from downtown Chicago.

More details on our benefits can be found on our website at https://www.itw.com/careers/benefits-compensation/

Job Description

N-Able’s N-Central Platform is utilized to support Remote Monitoring and Management. The N-Central Program Specialist is pivotal on the Enterprise Programs team, responsible for N-Central platform administration and deployment strategy/support. This role aligns closely with other Enterprise Program Specialists and Cyber Security teams to ensure seamless, secure, and efficient IT operations.

Specific Responsibilities

Initial Focus:

• Administer, configure, and maintain the N-Central platform.
• Implement monitoring and alerting configurations tailored to specific business needs.
• Create automation scripts using PowerShell to streamline N-Central processes.
• Perform troubleshooting and provide Level 2/3 support for issues related to N-Central.
• Support technical asset management and reporting for inventory management.
• Oversee successful deployment of software, updates & patches utilizing N-Central.
• Ensure security compliance tools and remediation efforts align with company policies and assist in those efforts.

Future Focus:

• Develop and execute rollout plans for N-Central, coordinating with business leaders.
• Create and refine End-user support and training reference materials
• Offer technical expertise for compliance tools and contribute to audit data collection/reporting.
• Act as a technical liaison with vendors and third parties.
• Define, collect, analyze, and report on key performance indicators.
• Gather and analyze user feedback for continuous improvement of the platform.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or related field
• Minimum 2-5 years experience in IT operations, with at least two years focused on N-Central or equivalent Remote Monitoring and management platforms.
• Advanced PowerShell scripting capabilities.
• Proven ability to participate and excel in cross-functional projects and initiatives.
• Familiarity with SIEM tools, incident response protocols, and vulnerability management practices is a plus.
• Strong analytical and problem-solving skills.
• Capable of working in a dynamic environment, managing multiple projects concurrently.
• Detail-oriented with high personal integrity.
• Excellent communication skills, capable of liaising effectively across departments.

Additional Information

Illinois Tool Works Inc. (“ITW” or “the Company”) is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email corp_accessibility@itw.com to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.