Regional Support Representative

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The Regional Support Representative will interact with various Komatsu Groups including but not limited to:  

• Service Centers - establishing new and maintaining existing relationships (CSRs, warehouse personnel, account managers, etc).
• Operations and Quality - work with factory operations group to drive order fulfillment by customer required date.
• Service Departments - work closely with planning, pricing, and marketing to ensure customers are getting the correct parts when requested.
• Logistics Organizations - to expedite product.

Key Job Responsibilities

• Primary point of contact between regional service centers and Milwaukee for service fulfillment support.  
• Monitor and drive on-time delivery for orders shipping from Milwaukee Distribution Center (MDC).
• Support Komatsu booking, billing, and on-time delivery objectives.
• Coordinate with other service groups, logistics, and supply chain to ensure the regional customer get the information the service information they need when required. 
• Identify, process, and expedite parts orders, supporting customer requirements.
• Participate in open order reviews weekly with regional service team. Collaborate with several cross functional teams to resolve regional issues and support service projects. 
• Communicate and execute Regional Part Quote and delivery expedite requests to meet customer order delivery expectations.  Reconcile order acknowledgements.
• Control inventory by accurately following processes.
• Manage orders accurately into the SAP system.
• Develop and grow relationships with factory and regional counterparts. Build intercompany relationships while processing incoming inquires, sales orders, transport orders, and claims.
• Participate and lead the on-call rotation to provide customers 24/7 support.

Qualifications/Requirements

• Bachelor’s Degree in Business (or another similar field) preferred. Minimum of 1 year of customer service experience.
• Solid MS Excel and SAP skills.
• Knowledge of export shipping terms and documentation is preferred.
• Bi-lingual language abilities are a plus.
• Highly motivated, have a strong attention to detail and organizational skills. Creative thinker, always looking at better ways to support our regions.
• Able to handle high volume of internal and external customers in a fast-paced environment while maintaining a professional and positive attitude.

Travel Requirements

• Able to travel 5-15%   
• Travel to regional l