Strategic Partnerships Operations Manager

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes.  Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win!

Visier believes that everyone can benefit from the power of people analytics. Companies across the world empower their leaders with our solution to make more insightful people decisions. To help our customers think about their journey more holistically, Visier partners with technology providers, SIs, and advisory firms. 

The Strategic Partnerships Operations Manager is responsible for ensuring the success of our Services Partner ecosystem in delivering an exceptional services and support experience to Visier customers. You will be a key team member by taking a data-driven approach to the impact of Strategic Partnerships, and advocating for our Partners, while ensuring Visier's industry leading experience standards are met through the customer journey. Reporting into the VP of Strategic Partnerships, you will manage and measure the success and opportunities within the ecosystem at the Services Partner Practice and resource level. 

This position requires an experienced operational individual who excels in data analysis, relationship management, and communication. To be a good fit for this position you will have at least 5 years of customer- and/or partner-facing, professional services, and technology experience.

What you'll be doing...

• Curiosity, authenticity, imagination, and creativity to build world-class Services Partner programs that meet partner and Visier needs.
• Develop metrics and reporting for communicating the status and success of the Services Partner ecosystem. 
• Continually monitor training progress and training status of Services Partners - both at the firm and individual levels.
• Understand potential gaps in knowledge and expertise, partnering with our Enablement team to create partner enablement and development plans.
• Develop and manage Service Partner certification framework structure to adequately support Partner growth by developing a deep understanding of individual Service Partner capabilities, competencies, and resourcing.
• Work closely with key Strategic Partnerships counterparts in AMS, EMEA, and APAC for a holistic view of the ecosystem.  
• Closely collaborate with global Delivery, Visier University, and Customer Success leadership to align on the right enablement and support for the partner ecosystem. 
• Effectively manage Partner certifications, release readiness and compliance across the ecosystem.
• Monitor best practices and ensure Partners are efficiently following Visier processes.
• Support Services Partner QBRs by providing overall performance, benchmarking and identification of zones of success and opportunities with partner practices.
• Manage Partner logistics including setup Visier systems access for Services Partner users, provision hardware for Services Partners, and support onboarding of new Service Partner practices.
• Continually forecast and track Services Partner delivery capacity.
• Manage continuous feedback loop with customers, partners and internal stakeholders
• Monitor and document service partner engagements within our customer base on a quarterly basis

What you'll bring to the table...

• 5+ years experience in operations management, specifically within a partner ecosystem
• Prior management of System Integrator relationships - GSIs, regional, boutiques
• 5+ years of experience in an enterprise SaaS environment
• Ability to work in a diverse, fast-paced environment while collaborating across functional and geographical teams.
• Strong understanding of partner and implementation delivery models
• Demonstrated ability to build and maintain service-oriented relationships remotely and across multiple partners and internal stakeholders.
• Industry knowledge of HCM or BI/Analytics platform services ecosystems is highly advantageous
• Experience in a startup or emerging growth technology company delivering disruptive solutions to Fortune 2000 companies is an asset.