Associate, Strategy and Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

 

Role Overview

As an Associate, Strategy and Operations, you contribute to new business initiatives and are an integral component of the new product launch taskforce. You work closely with the Product Management, Business Operations, Risk, Marketing, and Sales teams to evaluate business opportunities and launch new products. You are the voice of data-driven decision-making and help advance fintech efforts across these teams.

Our team develops a long-term vision and drives implementation of the company’s fintech roadmap. We are driven, curious problem-solvers. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define business strategies and priorities by conducting market analysis, developing financial models, and identifying customer and competitor insight
• Lead or participate in ad-hoc projects which can cover a wide range of topics including: growth strategy, business case generation, market research
• Take ownership and work with cross-functional teams to ensure - execution of strategies
• Become the expert on all aspects of the financial products you manage through analyzing internal data, performing competitive and market research, and gathering feedback from customers
• Recommend new products or opportunities for growth of existing product lines that improve the financial lives of our customer
• Help define business strategies and priorities by conducting market analysis, developing financial models, and identifying customer and competitor insights
• Support development of business case, strategy, timeline, risks, and interdependencies to enter the market
• Identify and drive opportunities to expand adoption and usage across our suite of financial solutions
• Manage performance measurement of your initiatives and fintech infrastructure partners to generate insights that drive growth and inform forecast models

Qualifications:

• Bachelor’s Degree or equivalent work experience
• 1-2+ years experience working in investment banking, private equity, venture capital, management consulting, technology, or financial services in a product or strategy role
• Excel modeling skills - developing complex and scalable models with sensible assumptions
• Proficiency in building Powerpoint and/or Google slide decks

What will help you succeed:

• Perform complex quantitative and qualitative analysis, -draw insights and convey recommendations
• High level of intellectual curiosity; not afraid to question existing business models and go-to-market approaches
• Focus on generating actionable insights and results
• Entrepreneurial drive and leadership skills
• Deep interest and strong skills in problem solving
• Experience or interest in fintech, or startups

 

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you e