Assistant General Manager

HOUSEpitality Family Restaurants: The Boathouse, Casa del Barco and Island Shrimp Co.

Welcome to The HOUSEpitality Family! We are the restaurant group who owns and operates all Boathouse, Casa del Barco, Island Shrimp Co. and Can Can Brasserie locations in and around Richmond, VA.

Our Guests come to us to Celebrate Life one bit at a time with great views, unique character, and delicious food! We are looking for passionate professionals that want to provide exceptional service while having fun and making money.

We are in the search of an Assistant General Manager to join our growing team. The ideal candidate will be a self-directed leader with an expertise of restaurant operational practices and procedures.  

Position Summary: 

The Assistant General Manager (AGM) is a full-time position that is responsible for overseeing all aspects of the Front of House (FOH) operation at the direction of and in the absence of the General Manager (GM).  The AGM at times will be required to be the sole manager on duty and will be responsible for successfully supervising both FOH and Back of House (BOH) staff. Will operate within a 13-period budget and be accountable in part for Cost of Goods Sold (COGS) for the Bar, FOH Labor, beverage complaints and sales.  The AGM ensures that all beverages are sourced, stored, prepared, and presented for service following recipes and guidelines created with and by the Corporate Beverage Director.  Will work closely with the management team and the Corporate Beverage Director to ensure that the location successfully meet’s expectations as defined on the Aloha report.

Position Expectations:

• Reports accurate weekly food cost numbers to accounting.
• Manage bar inventory by conducting a weekly inventory audit.
• Supports in hiring, training, certifying, and reviewing all FOH positions following Human Resources and company guidelines as directed by the GM.
• Manage the FOH team and liaise with BOH team while creating a positive work environment.
• Take full responsibility for the Restaurant during allocated floor shifts to create exceptional guest experiences. Be a host and communicate with guests during service. 
• Prepare FOH shift schedules; reviewed by the GM.
• Ensures staff completes all checklists and line checks as needed. Provides feedback on editing checklists to the GM.
• Proactive in self development and growth.
• Accountable for the smooth and successful daily operations of the FOH, ensuring that the location successfully meets expectations as defined on the stores Aloha report (KPIs).

Supervision Received: General Manager    Supervision Exercised: Store employees

Desired Experience & Attributes: 

• 5+ years’ experience in the field (not required but preferred)
• Degree in Hospitality or industry experience equivalent (not required)
• Serve Safe certified, Tips Certified (preferred)
• Poses complete knowledge of a standard P&L and Balance Sheet
• Knowledge of and implementation of all local, state and federal sanitation laws
• Participates in personal development and research of best management practices
• Strong planning and organizational skills