Patient Customer Representative (PCR)

Department:

01120 AMG Aurora Sequoia Dr - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

• Hours: Monday through Friday from 8:00 AM - 5:00 PM in office. This is not a remote position.

Pay Range

$18.50 - $27.75

Accountabilities:

• Appointment Scheduling
• Check Out
• Administrative Duties
• Telephone Communication
• Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.

Position Requirements:

• High School graduate or GED
• 1 year experience in a customer service position
• Healthcare experience preferred.
• Clear and professional communication skills.
• Functional PC skills with ability to learn various software programs.
• Typing speed of 25 wpm preferred with good accuracy.
• Pleasant and well-developed customer service and interpersonal skills.
• Strong team orientation.
• Understands concept of service recovery.
• Demonstrate potential to learn medical terminology.

MINIMUM LEVEL QUALIFICATIONS:
Proven ability to work well independently and in a team environment.
Flexible and willing to rotate workstations with ease.

COMPETENT LEVEL QUALIFICATIONS:
Same as minimum, plus:
Developing knowledge of medical terminology.
General autonomy with regards to daily duties/tasks in all work stations of assign department.

Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locati