Senior Director, Strategy & Ops

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Chief Data Officer's (CDO) organization (Data Solutions) is at the epicenter of Salesforce's data-driven transformation to build the agentic enterprise and enable effective decision making for the enterprise. We are looking for a Senior Director, Strategy & Operations, to serve as the business operations leader for this critical organization. This role is a strategic partner to the CDO, effectively acting as the Chief of Staff for the entire organization. You will be responsible for translating the CDO's vision into an operational reality, ensuring the organization runs with world-class efficiency, financial discipline, and strategic alignment. Your leadership will be essential in managing a significant annual budget and enabling the CDO organization to scale, innovate, and deliver exceptional value to Salesforce and its customers. This is a high-visibility, high-impact role for a proven operational leader who can balance strategy with tactical execution.

Key Responsibilities

Strategic Planning & Goal Management:

• Lead the CDO organization's annual V2MOM (Vision, Values, Methods, Obstacles, Measures) strategic planning process, ensuring tight alignment with overall company goals.

• Design and manage the framework for tracking progress against V2MOM measures and organizational KPIs, reporting on business impact and value delivery to executive leadership.

• Drive operational accountability for consistent, repeatable updates to V2MOM status from executives in the CDO org and peer groups with shared delivery goals.

​Financial & Budget Management:

• Direct the end-to-end financial management of the CDO organization, including the strategic planning and stewardship of a $XXXM+ annual budget across workforce and program spend.

• Lead annual financial planning, quarterly forecasting, and monthly variance analysis in close partnership with the Finance team.

• Provide strategic recommendations for resource allocation, cost optimization, and investment tradeoffs to maximize ROI.

• Build robust processes for managing initial budget allocation and changes to ensure integrity and transparency for all financial management decisions in the organization

Workforce, Talent, & Organizational Transformation:

• Lead strategic organizational design and transformation initiatives for the CDO organization, with a key focus on upskilling for an AI-first era.

• Partner with Employee Success and Recruitment to build and execute a holistic talent strategy that anticipates and closes skill gaps, particularly in data science, AI/ML engineering, and product & software engineering roles.

• Oversee talent management operations, including onboarding, performance management cycles, and employee engagement programs, to foster a culture of innovation and equality.

• Build robust processes and operations to create visibility into workforce capacity and allocations. Partner closely with Technical Program Management organizations to align workforce capacity to allocated programs and products.

​Vendor & Procurement Operations:

• Manage the complete lifecycle of vendor relationships with peer VPs and their leaders, from selection and negotiation to performance management and contract renewals.

• Lead procurement operations for the organization, ensuring compliance with Salesforce procurement policies and achieving optimal value for software, services, and contingent labor.

Executive Communications:

• Develop and manage the executive communications strategy for the CDO, including