Crisis Triage Center Operations Supervisor

Crisis Triage Center Operations Supervisor

Hiring Range: $26.89 – $33.61 Per Hour

Benefits: 

• Comprehensive Health & Wellness Coverage: Enjoy extensive health, dental, and vision benefits to support your well-being, with access to top-tier care and services.
• Generous Paid Time Off: Take advantage of up to 19 days of paid time off (PTO), plus 2 mental health days and 10 paid holidays in your first year, giving you the time you need to recharge and take care of yourself. (Pro-rated for part-time employees.)
• Company-Paid Life & Disability Insurance: We’ve got you covered with short-term disability, long-term disability, and life insurance, all provided at no cost to you, so you can feel secure in every situation.
• Student Loan Assistance & Professional Development: Benefit from student loan repayment assistance and a commitment to your growth with extensive training and development opportunities to advance your career.
• 403(b) Retirement Plan: Take control of your future with a wide range of investment options in our 403(b) plan. Depending on eligibility, you could also receive generous company contributions to help grow your retirement savings.
• Employee Assistance Program (EAP): Access confidential support through our EAP, offering resources for personal and professional challenges, including counseling, financial advice, and more.
• Pets Best Pet Insurance: Keep your furry family members healthy with comprehensive pet insurance for your cats and dogs, covering a variety of treatments and services.
• 2MorrowHealth Behavioral Change App: Improve your mental and physical well-being with free access to 2MorrowHealth, a powerful app designed to support healthy behavior changes and wellness goals.
• Home Support Services: Whether you’re buying, selling, or refinancing, we offer valuable resources to assist with your home journey, helping you navigate the process with confidence.
• Dynamic, Collaborative Team Environment: Join an incredible team that thrives on collaboration, creativity, and support, where every voice is heard and every idea valued.

Kitsap Mental Health Services (KMHS) is hiring a Crisis Triage Center Operations Supervisor! In this vital role, you will support the administrative management of our 24/7 Crisis Triage Center, ensuring efficient operations, quality care, and a safe environment for both staff and clients. This position is an opportunity to make a meaningful impact by improving workflows, overseeing program procedures, and collaborating with leadership to enhance crisis services in our community. If you have a passion for behavioral health operations and a commitment to excellence, we encourage you to apply!

Primary Responsibilities:

• Collaborate with CTC leadership to analyze workflows and improve program operations.
• Develop and maintain current standard operating procedures and individual training manuals.
• Monitor and track safety checks, addressing any discrepancies.
• Ensure staff documentation is completed accurately and promptly per regulatory requirements.
• Assist with inventory management and purchasing protocols.
• Stay informed about legislative changes and WACs relevant to the CTC.
• Research and implement best practices for crisis care and contribute to program development.
• Conduct chart checks for quality documentation and support audits as needed.
• Monitor recruiter dashboard, screen applicants, schedule and conduct interviews, and coordinate with People Experience (PE) on hiring processes.
• Provide supervision to program staff in the absence of the clinical supervisor.
• Collaborate with leadership to provide training to BHT leads and MHP supervisors.
• Conduct performance appraisals in collaboration with the clinical supervisor.
• Monitor and ensure staff compliance with required traini