Operations Training Partner (NorCal/PNW)

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Operations Training Partner (NorCal/PNW) leads the training and coaching of company standards and training programs through partnerships with field operations within an assigned territory to increase overall retention and productivity in the Shacks.  This role is accountable for Team Member onboarding and training, New Shack Opening planning and training, Manager training program execution, License Shack training support and the implementation of Company directed initiatives within assigned areas/regions. Significant travel in this role - anticipated 70% of time.

Priority candidates live in the Northern California or Pacific Northwest region.

Job Responsibilities and Duties

• Oversees the execution of Team Member and Manager training within an assigned territory
• Provides feedback on Team Member and Manager training materials
• Facilitates LTO training and execution in assigned territory
• Sources Trainers and executes training for designated NSOs
• Partners with Area Directors on post NSO action planning
• Develops Trainers to ensure Area self sufficiency for growth
• Executes quarterly focus training and implementation
• Supports test initiatives and provides feedback to Restaurant Excellence team
• Documents Shack visits and provides feedback on training and operations system execution to Area Directors and Management Teams
• Facilitates MIT calls and communicates feedback
• Supports training projects and adheres to timelines
• Partners with Field Ops to support area people planning and Manager development
• Supports license and International training and NSO process in assigned areas
• Executes Certified Training Shack program in designated areas
• Must be willing to travel for New Store Openings and Trainings within assigned territory; 70%

 Knowledge, Skills, Abilities

• Ability to lead a field based team
• Demonstrates ability to train and enforce SOPs
• Strong knowledge of Company standards and processes
• Passion for operations and people development
• Ability to provide feedback to direct reports and leadership as appropriate

 Requirements - Education, Experience, Physical, and Competencies

Education Requirements

Associate’s Degree or related work experience

Work Experience

3-5 years

Supervisory Experience

1-3 years

Related Experience

1+ years facilitating training in a multi-unit hospitality environment

2+ years Management experience in the hospitality industry

Physical Requirements

Basic keyboarding or other repetitive motions

Precise hand/eye coordination

Competencies

Knowing the Business

Effective Communication

Assessing and Growing Talent

Inspiring and Developing Others

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $82,410.00 - $105,110.00

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack wa