Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Stuart

                    

Facility

Martin Health North

                     

Department

MMC Imaging North Radiology-Cleveland Clinic Martin Health

                      

Job Code

000667

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful Indian River. The caregivers at Martin North Hospital have made it not only an excellent medical facility, but also a home away from home.   

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Service Specialist for Ambulatory Outpatient Radiology, you will greet patients, verify registration information, collect co-pays and ensure that scheduled visits occur in a timely manner. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.  

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m. or 9:00 a.m. – 5:00 p.m.

This position is on-site with a transition to remote (WFH) after 2–3 months of training.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree 

• Demonstrated experience providing exceptional customer service and conflict resolution 

• Working knowledge of PC window applications 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Ability to type 30 WPM and/or computer keyboard skills 

• Experience taking inbound and making outbound calls

• Knowledge of insurance and authorization

• Customer service experience in a medical office setting

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.