Outpatient Phlebotomist

Department Overview

The purpose of this position is to provide adult and pediatric phlebotomy service to the outpatients served by the OHSU Hospital and Clinics and Doernbecher Children¿s Hospital and provides Coagulation testing for the outpatients served by the Center for Health and Healing 2 Laboratory. This person also provides support services to the phlebotomy team by ordering laboratory tests either from the hospital information system (HIS), or directly into the laboratory information system (LIS). This person works closely with the Phlebotomy team and others in the department, to ensure immediate, courteous, and comprehensive responses to requests for service, or concerns about specimens and related matters. This person maintains a professional and customer service-oriented focus at all times. The employee in this position promotes OHSU's mission statement by delivering high quality, cost effective, family-oriented service. All tasks and duties are performed with support and oversight by the Phlebotomy Management Team. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.

Function/Duties of Position

Outpatient Specimen Collection And Processing

• Collects specimens from outpatients using approved specimen collection methods. This includes following the policies and procedures as found in the Phlebotomy Procedure Manual on the MCN Policy site.
• Assists coworkers as needed.
• Greets patients and interacts in a professional, courteous manner.
• Correctly identifies patients using two patient identifiers.
• Performs venipuncture using approved procedures on adult and pediatric patients.
• Labels tubes with patient present.
• Ensures timely transportation to lab of all collected specimens.

Clerical And Customer Service Functions

• Answers multi-line telephone, aids with clarifying orders, notifying clinics and providers of specimen problems. etc.
• Communicates clearly and accurately with staff and patients 
• Does whatever is reasonably necessary to meet the needs of the customers.
• Interacts with all other professional staff in a courteous and helpful manner.
• Demonstrates high level customer service to both internal and external customers by timely responsiveness to customer needs, including acting at all times to ensure client satisfaction through positive interaction, excellent telephone and face to face communication skills, timely handling of specimens and paperwork, and thorough problem-solving.

Laboratory Testing

• Performs Coagulation testing at the CHH Laboratory with accuracy, speed, and efficiency under the guidance of the MLT.

Other Duties

• Assist with inpatient draws as trained and requested.
• Keep work area clean, organized, and free of expired supplies.
• Stock carts and draw booths. Moves inventory and supplies as needed from stock room to phlebotomy area and actively participates in Kanban inventory control.
• Follows timekeeping procedures.
• Prioritize work according to established procedures.
• Checks bathrooms for urine specimens.
• Transport specimens to laboratory via pneumatic tube or XT Online transportation system.
• Follows all current research protocols and coordinates transport as indicated.
• Attend and participate in section meetings as required.
• Completes required CE and compliance requirements (2 hours per year).
• Follow department and hospital safety procedures.
• Carry out job responsibilities in an ethical, effective, and professional manner.
• Report potential compliance problems using the reporting processes as outlined in the Code of Conduct.
• Model ethical and appropriate behavior, professional standards, compliance, and personal integrity.
• Participate in training programs.
• Understand and comply with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules, regulations, etc.

Required Qualifications

• High school diploma or equivalent and completion of phlebotomy training program including significant time spent in a clinical rotation or 3 months of recent (within the last 12 months) phlebotomy experience in a clinical laboratory. Certification as ASCP (PBT), NHA (CPT), RPT (AMT) or equivalent required, or must be completed in the first year of employment. OR 
• One year of college level psychology, communications, or science course work plus 1 year of dedicated phlebotomy experience/training in a clinical laboratory. Certification as ASCP (PBT), NHA (CPT), RPT (AMT) or equivalent required, or must be completed in the first year of employment.

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