Senior Manager, Solution Consulting - ServiceNow.Org

<h3>Company Description</h3><p>At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. </p> <p>With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.</p> <p>Learn more on <a href="https://blogs.servicenow.com/category/life-at-now.html">Life at Now blog</a> and <a href="https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB">hear from our employees</a> about their experiences working at ServiceNow.</p> <p>Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.</p><h3>Job Description</h3><p>As the manager of our EMEA Nonprofit Solution Consulting team, you will have a major impact on our future success by supporting revenue growth and acquiring new Nonprofit customer logos. The SC team evangelizes all products in the ServiceNow portfolio and serves as a single technical leader with the client with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. This individual will drive trusted advisor relationships with executives and front-line customer stakeholders by leveraging their Nonprofit industry knowledge as well as their broad technical knowledge across the enterprise technical ecosystem.</p><p><strong>What you get to do in this role:</strong></p><ul><li>Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution</li><li>Develop team members according to the demands of the business and according to their individual professional goals</li><li>Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands</li><li>Work with regional sales managers to prioritize regional Solution Consulting efforts</li><li>Assign resources to sales opportunities, and consistently evaluate progress against goals</li><li>Assign resources as required to marketing and other efforts to support demand generation</li><li>Develop and deploy team training curriculums to meet the changing demands of the sales organization</li><li>Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback</li><li>Ensure proper alignment of resources and effective utilization of skill sets within the assigned region</li><li>Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.</li></ul><h3>Qualifications</h3><p><strong>To be successful in this role you have:</strong></p><ul><li>Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same</li><li>7 years’ experience in presales</li><li>Pre-sales solution consulting or sales engineering experience in Non-profit/NGO markets.</li><li>Experience managing presales teams as 1st line management</li><li>Deep experience with the EMEA market and experience selling and gaining access to EMEA customers’ senior management</li><li>Understanding of standard approaches to coaching, mentoring and management of individual contributors</li><li>Ability to motivate and inspire a growing team of Presales Solutions Consultants</li><li>Experience in Value Based Selling or Solution Selling</li><li>A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices</li></ul><h3>Additional Information</h3><p>ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to