Client Partner - Healthcare

The Client Partner serves as the primary post-sale point of contact for clients and responsible for their satisfaction. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from their investment in Acxiom product(s). Strong strategic mindset to be able to identify and recommend specific solutions to achieve customer’s desired result.

Holds direct responsibility for identifying opportunities and closing revenue from assigned clients, including upselling and cross-selling of related products, including accountability for client renewal and retention results. Ensures best practices are adopted for product use and clients are maximizing value from product/service investments. Handles escalations and coordinate across functional areas of the company, including Sales, Professional Services, Engineering, Finance, Delivery, Marketing, Training, and/or Support.

COMPETENCIES

• Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across client portfolio. Possess the skills and knowledge needed to identify, create, and seize opportunities that lead to increased sales, income, and profitability.
• Consultative: Ability to engage with clients in a collaborative and client-focused manner to understand their needs, provide expert advice, and offer solutions that address those needs effectively. Strongly skilled in active listening, problem-solving, and the ability to build trust-based relationships with clients, and colleagues across all levels.
• Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison, ensuring that clients' expectations are met, they are achieving benefit realization, their issues are addressed, and their overall experience is positive and satisfactory.
• Relationship Builder: Ability to initiate, develop, nurture, and maintain positive and meaningful connections with others, whether they are colleagues, clients, customers, stakeholders, or external partners. Strong relationship-building skills excel in establishing rapport, trust, and mutual respect, which are essential for effective collaboration and achieving common goals.
• Healthcare Industry Expertise: Comprehensive knowledge and deep understanding of the Healthcare industry. Possess specialized insights, and a nuanced understanding of the market dynamics, trends, challenges, regulations, and competitive landscape of the industry.

DUTIES AND RESPONSIBILITIES:

• Consistently deliver high quality work on time and against commitments.
• Achieves revenue run rate and incremental growth targets, profitability targets, and other sales related goals within named book of accounts.
• Proactively identifies new revenue opportunities and drives account growth and profitability acceleration including new business, up-sell, and cross-sell opportunities.
• Develops and improves client relationships by providing consultation and expertise: aligning client business needs to Acxiom products, solutions, and services.
• Establishes annual and monthly revenue and bookings forecasts.
• Meets and exceeds revenue targets, and other sales and revenue related goals.
• Responsible for managing within salesforce all records of sales, revenue, and other key account information.
• Creates and maintains appropriate, well-managed pipeline.
• Proactively monitors account(s) and determines avenues for account growth.
• Creates value and differentiates Acxiom services and products from competitors.
• Consults with client on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.) 
• Leads or facilitates contract negotiations for new business and renewals.
• Escalation points for status, issues, problems, and feedback to client/stakeholders and teams
• Work closely with delivery team managers helping support overall account operations.
• Work closely with our agency partners to develop and support overall account relationships.

WHAT WILL SET YOU APART:

• Ten (10) + years of relevant experience. In the absence of a bachelor's degree, relevant experience of an equivalent time will be considered.
• Solution selling experience in Healthcare industry.
• Multi-functional leadership experience (Consulting, BPO, General Management, etc.)
• Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
  • Knowledge of martech and ad tech e