Transportation Manager

About The Arc of Greater New Orleans

The Arc of Greater New Orleans (ArcGNO) is a local 501(c)(3) nonprofit organization dedicated to empowering children and adults with intellectual and developmental disabilities to live meaningful, independent lives. Since 1953, ArcGNO has provided advocacy, education, and support services to individuals and families across Jefferson, Orleans, St. Bernard, Plaquemines, and St. Tammany parishes.

Our programs include family support coordination, supported living services, employment and job coaching, community integration programs, and transportation services that help individuals thrive at home, at work, and in their communities.

At ArcGNO, we believe in People First—recognizing that individuals with intellectual and developmental disabilities are defined by their strengths and abilities. Our dedicated team works every day to build a more inclusive community where everyone has the opportunity to reach their fullest potential.

Person-Centered Philosophy
ArcGNO is committed to person-centered practices that promote dignity, choice, independence, inclusion, and self-determination. All employees are expected to support and advance person-centered principles in their interactions, decision-making, and work responsibilities, regardless of position.

Ready to make a real impact in the Greater New Orleans community? Join The Arc of Greater New Orleans.

Summary

The Transportation Manager executes daily transportation operations, ensuring fleet readiness, real-time route coordination, and compliance with DOT and organizational standards. This role supports safe and reliable services for individuals with intellectual and developmental disabilities (IDD) by managing drivers, addressing mechanical issues, and maintaining audit-ready operations using systems such as Samsara, REI, and STTARS.

Essential Job Functions

• Responsible for managing the daily operations of the transportation department including route coordination and real-time adjustments
• Supervise a team of drivers and a transportation coordinator to ensure departmental goals are met
• Dispatch drivers and modify routes to maintain on-time performance and operational efficiency
• Monitor transportation activity and respond to delays, breakdowns, or service disruptions
• Perform basic mechanical troubleshooting on fleet vehicles, including identifying issues related to battery, fluids, tires, and warning indicators
• Assess vehicle issues and determine appropriate action (on-site resolution, removal from service, or escalation for repair)
• Coordinate vehicle repairs and preventative maintenance to ensure fleet reliability and safety
• Conduct routine pre- and post-trip vehicle inspections in alignment with DOT and organizational safety standards
• Ensure all vehicles meet Department of Transportation (DOT), state, and local regulatory requirements, including proper equipment and operational readiness
• Utilize transportation systems (including Samsara, REI, and STTARS) to monitor fleet activity, track performance, and support compliance requirements
• Track vehicle availability and coordinate fleet usage to minimize downtime
• Support drivers in the field by providing direction during mechanical or operational issues
• Ensure safe and reliable transportation services for individuals with Intellectual and Developmental Disabilities (IDD)
• Communicate effectively and professionally with individuals served, caregivers, and staff, ensuring a respectful and supportive environment
• Monitor fuel usage, mileage, and overall vehicle performance
• Identify, report, and support resolution of compliance or operational deficiencies
• Assist with movement and transport of fleet vehicles as needed

Education and Experience Requirements

• A high school diploma or equivalent.
• An associate or bachelor’s degree in logistics, business administration, or a related field preferred
• Previous experience in transportation, fleet operations, and related field preferred
• Familiarity with Samsara, REI, STTARS, or similar fleet/compliance tracking systems
• A valid driver's license and clean driving re