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Retail Service Representative II (Ordering)
Andersen CorporationDes Plaines, United Statesfull_timeVerifiedPosted 29 Oct 2025
💰 $62,000/yr($42,000/yr – $62,000/yr)
About the role
Job Name:
Retail Service Representative II (Ordering)
Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team at our Des Plaines location.
This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties. This role will require you to be onsite a few days a week. Training period will be 5 days in office.
RESPONSIBILITIES: * Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations * Answers phone calls, determines nature of business, and directs individuals to appropriate resource * Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems * Searches records and files for specific data * Post entries in books of account, ledgers or other record keeping logs * Performs routine typing or word processing of materials, including lists, envelopes and form letters * Coordinates mailing, copying and other administrative projects * Maintains stock levels of supplies & brochures * Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application * Serve as a department project team member and may perform routine special orders/requests * Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs
QUALIFICATIONS *
General information
Location: Des Plaines, IL Date: 28-Oct-2025 Company: Renewal by Andersen Posting City: Des Plaines, IL Ref #: 9871 Job Category: Operations Posting City: Des Plaines State: ILDescription & Requirements
RENEWAL BY ANDERSEN SUMMARY:
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.Renewal by Andersen is looking to add an Ordering Retail Service Representative (RSR) I to our team at our Des Plaines location.
This position will be hybrid- both in office and remote. The Ordering Retail Service Representative will focus on providing customer service for delivery partners and customers. This is not a customer facing role and is more closely aligned to data entry and administrative duties. This role will require you to be onsite a few days a week. Training period will be 5 days in office.
RESPONSIBILITIES: * Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations * Answers phone calls, determines nature of business, and directs individuals to appropriate resource * Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems * Searches records and files for specific data * Post entries in books of account, ledgers or other record keeping logs * Performs routine typing or word processing of materials, including lists, envelopes and form letters * Coordinates mailing, copying and other administrative projects * Maintains stock levels of supplies & brochures * Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application * Serve as a department project team member and may perform routine special orders/requests * Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs
QUALIFICATIONS *
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