Customer Service Support Representative - On Call

Labcorp is seeking a Customer Service Support Representative to join our team in Lakewood, CO. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. 

Application Window: 10/31/2024 - 12/31/2024

Pay Range: $18-$23 hourly

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.  

Work Schedule: 1st shift, On Call.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.   

Job Responsibilities 

• Act a liaison between Labcorp, the customer base and patients 

• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet 

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures 

• Inquire, clarify, and confirm customer requirements and understanding of the solution 

• Provide additional customer education and information as needed 

• Qualify and establish inbound new customers requesting Labcorp's products and services 

• Work in multiple databases to research complex issues and questions 

• Notify clients of test results in a timely and accurate manner 

• Review test forms for accuracy and report any discrepancies  

• Participate in activities designed to improve customer satisfaction and business performance 

• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance 

Requirements 

• High School Diploma or GED equivalent required 

• Associate’s degree or higher is highly desired 

• Previous experience in a customer service role  

• Experience working in a contact center/call center environment is preferred 

• Prior healthcare industry, such as a physician's office or a hospital highly is a plus 

• Knowledge of Microsoft Office suite is required 

• Experience with Salesforce.com and/or Laboratory Information Systems is preferred 

• Strong verbal and written communic