Director, Patient Service Center

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Director of Patient Services Center provides strategic and operational leadership for our Patient Service Center, a key component in our patient centered, value driven care delivery model. As the first Patient Service Center, the Director is the first point of contact and critical resource for maximizing patient access to the right care in the right setting at the right time. The Patient Service Center Director delivers a seamless and fully integrated call quality experience that begins with one call for care and provides first call resolution and optimal access to care to all patients. The Director of Patient Service Center collaborates with all stakeholders and cross functional departments optimize the patient experience while maximizing productivity and cost effectiveness. Lastly, the Director of Patient Service Center is accountable for training and performance management to ensure all services are meeting or exceeding key performance measures in health plan compliance, Employee Engagement, Service, Quality and Finance.

Minimum Requirements

• Minimum of 5-10 years experience in call centers, change management and healthcare.

• Bachelor’s degree required.

• Master’s degree preferred.

• Proven experience in transforming/change management and building a world-class contact center.

• Proven experience in improving the contact center patient experience/engagement, achieving budget targets, and improving operational performance.

• Demonstrated experience in developing high-performance teams.

• Proven ability to lead, motivate and work through people to achieve strategic goals.

• Proven time management, multi-tasking, prioritization and follow-up skills in a rapidly changing environment.

Compensation

$128,022.63 - $160,028.30 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days 
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.