Partnerships Customer Success Manager

Company Overview

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

Our Mission

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices. We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Position: Partnerships Customer Success Manager

Position Type: Full-Time

Location: Remote (US), Hybrid if local to a Strive Pharmacy location (AZ, TX, FL)

Reporting to: Director of Business Development

Position Overview:

As a Partnerships Customer Success Manager with Strive Pharmacy, you will play a pivotal role in ensuring successful customer relationships by providing exceptional support and expansion through personalized care and data-driven information. In alignment with Sales counterparts, you will drive revenue through the growth and expansion while supporting providers and clinics to achieve their business goals.  

Key Responsibilities:

• Relationship Building: Cultivate strong relationships with key operational stakeholders ensuring satisfaction and positioning Strive Pharmacy as a trusted partner.
• Cross-functional Collaboration: Work closely with internal teams such as Account Executives, Supply Chain, and Operations to support sales efforts including onboarding, business and partnership planning, forecasting and partner inquiries.
• Reporting: Regularly pull and present data to key stakeholders, account executives and Strive leadership to identify partner needs as well as diversification and growth opportunities.
• Customer Support: Addressing partner concerns and issues ensuring prompt resolution and unwavering commitment to customer satisfaction while identifying trends to implement proactive solutions. 
• Market Growth: Alongside sales counterparts, proactively promote growth and expansion utilizing data to identify opportunities to increase script volume and product diversification.
• Onboarding New Clinics: Facilitate the onboarding process for new clinics, provide comprehensive training for providers on our products, services, and platform, and capture partnership goals for a successful implementation.
• CRM Utilization: Effectively utilize HubSpot CRM to meticulously track and manage sales calls, customer interactions, and critical data, maintaining the highest confidentiality and data security standards.

 

Qualifications:

• Experience: 
• Preferably a minimum of 1-4 years of customer success, client relationship, or relevant experience.
• Sales experience or similar customer facing role is ideal.
• Skills:
• Ability to build rapport with Partnerships business executives and key stakeholders, creating a communicative and solution-oriented and growth environment.
• Strong and timely written and verbal communication. 
• Exceptional organizational skills with ability to manage multiple channels of requests and projects with a keen attention to detail.
• Conflict resolution skills, essential for fostering positive relationships and addressing challenges effectively.
• Proactive and a self-starter, ability to prioritize tasks to meet deadlines.
• Other: 
• Proficiency in HIPAA compliance protocols, with a deep understanding of the importance of safeguarding sensitive patient and partner information.
• Experience with Life File or a willingness