Position Overview

United Health Services is seeking a Medical Office Assistant to support the daily operations of Occupational Health's busy medical office. In this frontline role, you will provide excellent service by greeting patients, scheduling appointments, verifying insurance, and managing medical records in the electronic medical record (EMR) system. This position requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

This is a great opportunity for someone looking to grow in healthcare administration while working with a collaborative team. A high school diploma or equivalent is required; previous medical office experience and knowledge of medical terminology are preferred. At United Health Services, Every Connection Matters—join a team that’s committed to making a meaningful impact on patients and each other, every day.

Primary Department, Division, or Unit:

UHS Occupational Medicine

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.98 - $25.17 per hour, depending on experience

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Job Responsibilities

• Performs clinical assignments within scope of practice of a Medical Assistant to maximize patient experience and ensure patient safety.
• Promotes and facilitates the compliance and understanding of Joint Commission, NYS DOH, Infection Control and all regulatory standards.
• Maintains CLIA Waived Lab standards and performs CLIA Waived Lab testing and proficiency validations according to regulatory standards. Includes tri-annual AAFP Lab Proficiency testing, lab quality controls and lab credentialing.
• Collaborates with patients, families and other members of the healthcare team to coordinate patient care.
• Greets customers with a positive and friendly approach at every interaction.
• Provides detailed quality service via phone, electronic messaging or in person.
• Performs registration, scheduling and insurance verification as outlined by UHS Policy.
• Maintains an awareness of patient wait times and work with team to provide updated information regarding any delays.
• Answers patient questions and provides information as necessary in compliance with HIPAA guidelines.
• Balances financial drawer and batches at the completion of each day.
• Analyzes financial work list and take corrective actions as directed.
• Maintains awareness of supplies, restock and order as necessary.
• Scans documents into Next Gen as outlined by UHS Policy.
• Maintains a clean and organized work area at all times.
• Participates in Performance Improvement activities, reviews PI data and assists in the development of Performance Improvement plans.
• Participates in educational opportunities.

Position Qualifications

Minimum Required

• High school diploma or equivalent
• Graduate of an accredited medical assisting program or direct patient care experience, including but not limited to collection of patient information and data, patient interactions or assisting physicians with procedures in a medical office or hospital setting.
• Documentation of current CPR certification required within 1 week of start of employment.

Preferred

• Previous experience in a walk in / primary care/ specialty care setting.
• Certified medical administrative assistant (CMAA)
• Strong clerical background with excellent computer skills

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

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