Enterprise Facilitator

Facilitates, organizes, manages, and confidently delivers training programs, and courses to the Enterprise in a remote, virtual or in-person, classroom setting. Guides, supports, and brings out the potential of trainees, using engaging and collaborative techniques to meet training objectives and expectations. Reinforces the philosophy of promoting credit union products and services in a sales and service environment. Possesses excellent organizational skills when preparing for classes by reviewing curriculum and ensures all class materials and other necessary tools are available. Monitors the effectiveness of training by capturing and reviewing surveys feedback. Takes the initiative to review the feedback for new ideas and improvements and relays the results to management to enhance the training experience. Collaborates with branch, call center, and/or other enterprise department employees and provides answers to training related questions and opportunities to enhance knowledge and skills. Contributes to new training program designs and existing course enhancements. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Core Values. Qualifications Minimum High School degree or equivalent. Minimum of three (3) years of corporate experience training or relevant experience functioning in a professional role or equivalent. Minimum of two (2) years' experience in coaching or training adult learners. Delivers compelling presentations with clear, engaging communication and a consistently professional presence. Able to operate a personal computer and good knowledge of Microsoft 365 and online facilitation tools needed to conduct virtual classes. Work flexible hours as needed, including possible weekends. Availability for periodic travel to work-site locations. Adapts to changing work environments, work priorities and enterprise needs. Able to multi-task in a fast-paced, sales and service focused training environment. Displays a teamwork attitude to ensure all credit union goals and objectives are achieved.