Customer Service Representative II (Contract)

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Job Description:

Join a world leader in aviation as a Customer Service Representative II (Contract). This isn't your typical desk job—it is a fast-paced, 360-degree role where you will manage complex tool rentals, coordinate with global supply chains (GSC), and interface directly with technical teams to solve real-world aerospace challenges. We’re looking for an SAP-savvy professional with 5+ years of logistics experience (or 3+ years in Airbus aviation) who can turn complex problems into seamless customer experiences. Ready to elevate your career? Apply today.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.

Meet the team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Your Challenges:

Customer Support:  45%

• Initiate and be held accountable for Problem Resolution: Provide end-to-end resolution of Complex orders and complex customer concerns.

• Management of Complex Orders with High Accuracy

  • Tool Rentals

  • Exchange Orders

  • Component Rentals

  • PBH Order Management

• Initiate GSC (Global Supply Chain) Orders to support return to service initiatives;

  • Interfaces with Procurement department to expedite orders with suppliers

  • Provisioning of sourcing recommendations and alternatives

• Provide Customer Quotations with a high level of accuracy

• Sell and promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.

• Locate and track logistics details in order to share with customers to support return to service efforts

• Create internal cases in Salesforce for expedited order logistics and customer communication

• Build a positive rapport and relationship with every customer, constantly soliciting ways to improve customer support or increased sales

• Recommend priority and freight options to customers as needed to ensure delivery on time.

Cross-Functional Interface:  45%

• Interface with Technical Support

  • Initiate Problem Resolution discussion with on-site or regional Technical Representative

  • Liaise with Customer Logistics Manager (CLM) and Customer Support Manager (CSM) for escalation

• Create and manage internal cases in Salesforce for expedited order logistics and customer communication

  • Includes regular collaboration with Customer Logistics Manager, AOG Teams at AHI and AOG Managers at logistics hub at AH France

• Provide customers order status as requested, and coordinate with the warehouse an