Provider Support Assistant - Pediatrics Neuro

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

JOB LOCATION

Hanes House – 315 Trent Dr, Durham, NC 27705

 

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in the Pediatric Neurology Division in support of one or more physician(s) and/or advanced provider(s).

 

JOB DUTIES AND RESPONSIBILITIES

• Make appointments or proper referrals according to instructions and procedures; schedule clinic appointments and lab appointments in Epic in coordination with clinic staff and appointment hub; coordinate scheduling referral appointments; obtain authorizations for procedures when applicable; send information packets to new patients; reschedule patients when appropriate; complete online bump request when necessary.
• Work within Epic electronic health record system to send and receive messages through In-Basket.
• Assist with electronic medical records; edit provider notes as needed; check status of open encounters.
• Provide administrative assistance to providers; assist with correspondence, including typing, proofing, mailing, etc.; type letters, reports, and records ensuring grammatical accuracy, conformance with established procedures, and factual correctness; fax letters and other materials as needed; screen and sort mail and documents; respond to routine items not requiring supervisor’s attention according to instructions and standard procedures; maintain inventory of clinic forms and supplies and order as necessary with the proper approval; operate and maintain general office machines to include regular typing and word processing equipment, copy machines, shredder, and fax machine.
• Maintain work phone line including retrieval of voicemails same day, record information and route accordingly, and address patient concerns when needed. Sort and distribute faxes accurately and timely.
• Perform other related duties incidental to the work described herein.

 

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

 

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

 

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

 

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a