Account Manager, Strategy

About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick through our products Deploy, Inventory, Connect, Detect, SimpleMDM and SmartDeploy. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

PDQ's Core Values: Honesty, Ownership, Collaboration and Improvement 

Job Description:

Before you apply, please note:

• This is a hybrid role open to candidates within commuting distance of our South Salt Lake City headquarters.

PDQ is seeking an experienced Account Manager for a dynamic role working with existing customers to cross-sell them additional products while also leveraging customer relationships to help acquire net new logos within an assigned territory. The territory includes all cities, counties, universities/colleges, K12 schools, and state entities within multiple US states. You’ll be taking a proactive approach to learn from existing customers why they love PDQ, what initiatives our solutions may be aligned with, and other themes that will influence PDQ’s ability to expand our footprint. You will build pipeline through outbound efforts via referrals, targeted campaigns to key prospects, and through inbound leads in your assigned territory. 

What you'll be doing:

• Oversee a portfolio of identified customers throughout their entire customer journey   
• Become an expert in the features, benefits and application of PDQ's suite of products and look for opportunities to cross-sell 
• Build strategic account plans for coordinated and prioritized outreach in your territory including messaging, contact sourcing, and execution of campaigns to build pipeline 
• Perform detailed discovery that helps to uncover the primary pain points a prospect or customer is experiencing, build relationships with key stakeholders, and gain an understanding of the right products & features to help the prospect solve their problems  
• Understand the needs and motivations of all members of the buying committee to target messaging, build business cases, and drive towards a purchase 
• Leverage deep product knowledge and discovery information to perform a targeted demo that shows the prospective customer how they can solve their problems with our products.   
• Maintain accurate and up-to-date records in our CRM (we use Salesforce!) 

Who you are:

• Ownership: You take responsibility for projects, drive results, and deliver on commitments 
• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions 
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork 
• Improvement: You continuously seek opportunities for growth, innovation, and personal development 
• 3+ years of SaaS/B2B customer success or sales experience    
• Firm grasp of CRM software (Salesforce a plus!), as well as Microsoft Office (Outlook, Excel, Word and PowerPoint)   
• Strong aptitude to grasp technical products and concepts   
• Bonus: Bachelor's Degree, preferably in Business or a related field 

We're looking for people who have:

• Detail-oriented, organized and a good team player  
• Comfortable building outbound messaging for building pipeline 
• Independent, highly motivated, and solution-driven mentality to all activities  
• Excellent interpersonal skillset, particularly with the ability to build authentic business relationships    
• Ability to proactively problem-solve as customer liaison across technical and commercial obstacles