Senior Team Lead, Air Freight and Expedited

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address.  If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

 

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Atlanta, 3705 Wilson Rd 

Division: Road 
Job Posting Title: Senior Team Lead, Air Freight and Expedited - 95172 
Time Type: Full Time

 

Summary

The Senior Team Lead, Air Freight and Expedited, is responsible for overseeing the daily operations of the Air Freight and Expedited team. This role ensures shipments are executed efficiently and compliantly, while maintaining high standards of customer service. As a “Player Coach,” the Senior Team Lead will actively support the team in execution while also mentoring and guiding team members toward performance excellence and continuous improvement.

 

Duties and Responsibilities

• Oversee all air freight and expedited operations within a designated region or account portfolio, ensuring timely, cost-effective, and compliant shipment execution.
• Fulfill a dual role as a "Player Coach," actively supporting daily operations while leading the team to achieve service and performance goals.
• Manage carrier and agent relationships, including handling service inquiries, resolving escalations, and ensuring carrier and customer satisfaction.
• Collaborate with internal departments such as Sales, Customer Service, and Compliance to ensure operational alignment with company objectives.
• Develop and maintain relationships with carriers, agents, and expedited service providers to ensure competitive pricing and service reliability.
• Ensure all shipment details, milestones, and documentation are accurately updated in a timely manner in relevant systems.
• Monitor industry trends, capacity shifts, and regulatory updates in the air and expedited sectors; recommend and implement operational improvements as needed.
• Provide performance updates and operational insights to management and key stakeholders.
• Ensure compliance with all applicable TSA, IATA, FAA, and company regulations and standards.
• Implement continuous improvement initiatives to enhance workflows, systems, and operational scalability.
• Negotiate and quote expedited and freight rates on both a spot and long-term basis to drive cost efficiency and margin improvement.
• Conduct regular performance reviews with carrier partners and evaluate service KPIs to ensure accountability and identify improvement opportunities.

 

Supervisory Responsibilities

• The Senior Team Lead will be responsible for overseeing the work of the team, which may include supervising team members and coordinating with other departments and teams. 

 

Educational background / W