Information Center Receptionist

The Information Center Receptionist (ICR) greets all visitors in-person at the Express Enrollment Center information desk and enters them into queuing system to be seen by an Enrollment Specialist (ESP). The ICR answers phone calls and conducts other general clerical assignments.

Pay Range: $16.00-18.00/hour

Major Responsibilities:

• Provide general information about admissions, registration, financial aid, orientation, assessment, and business support

• Assist with all special projects and mailings, as well as provide filing, data entry, telephone and clerical assistance for the various departments in Student Affairs

• Read and understand forms for all departments and provide proper forms to customers; Verify completeness of forms and accompanying materials. Maintain appropriate inventory of necessary student materials. Compile information packets and mail as requested by the Admissions office

• Greet visitors and students, clarify and answer general questions, and/or enter student into queuing system to be seen by a SSP.

• Direct students to the correct location or refer to Student Services Professional

• Distribute general college and Express Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students

• Collect and date-stamp student forms for back office/processing support

• Function effectively in a team environment

• Maintain working knowledge of emergency/safety procedures as provided by supervisor. Be knowledgeable of the locations of the electronic and hard copy of procedures when applicable in order to deliver information as needed to customers

• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

• This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned

Benefits Offered:

• No waiting period to enroll in benefits.

• Employer contribution to retirement plan.

• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!

• Paid time off: vacation, sick, volunteer, bereavement.

• Paid holidays: 9 days plus winter break between December 25th and January 1st.

• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.

• Full time employees qualify for tuition assistance for higher education opportunities.

• Professional Development opportunities.

Education, Experience, and Other Requirements:

• High School Diploma, GED or equivalent experience required. Associate degree or equivalent preferred

• Keyboarding skills

• Ability to operate word processing/ computer equipment

• Basic knowledge of Microsoft applications

• Ability to operate copier and other office related equipment

• Willingness and ability to provide Tier 1 level student support through use of various software applications (queuing, student, financial)

• Strong communication and organizational skills

• Pleasant disposition, good attitude, and ability to get along with others

• Formal secretarial/clerical training with experience operating a multi-line phone system preferred

• Strong customer service and interpersonal skills

• Demonstrate evidence of ability to successfully work in a team environment

• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin