Sr Program Manager

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is in search for a Sr Program Manager in this role your duties will include: 

• Builds and maintains relationships within assigned territory..
• Works with developers, HOA’s, end user customers and internal engineering and construction teams to create service solutions.
• Maintains overall communication and throughout the development life cycle.
• Manages project team activities; analyzes and provides appropriate solutions; implements solutions that leverage technology to accomplish stated strategic business objectives.
• Demonstrates action-oriented leadership and problem solving abilities to overcome project implementation roadblocks.
• Develops integrated program plans that account for multiple project deliverables.
• Establishes and facilitates meetings to enhance teamwork and communicate process and procedure updates.
• Coordinates projects and programs across multiple business groups to ensure timely delivery of objectives.
• Understands, evaluates, and balances Brightspeed’s ability to deliver new products, services and technologies within budgetary and scheduling guidelines.
• Effectively communicates program status, risks and issues to leadership, and presents options and recommendations for resolution.
• Manages customer communications on behalf of leadership.
• Ensures cross functional alignment and SLA tracking/reporting for critical customer interactions.
• Ensures the successful transition of completed developments to Brightspeed sales teams.

#LI-RD1

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree in a related field (Business, Communications, or similar) or equivalent years of program and/or project management work experience.
• Demonstrated experience in the construction and work with single family and multi-family home national developers and builders.
• Strong history and understanding of residential and/or small business broadband, voice and video service solutions.
• Demonstrated professionalism and ability to work independently with cross-functional, virtual teams with minimal supervision.
• Ability to identify trends, assess knowledge gaps and communicate recommendations for improvement to a leadership audience.
• Strength in creating and delivering consulting-level project plans and presentations
• Action-oriented and creative thinker who can focus on detailed implementation and execution.
• Outstanding organization and time management skills; a proven ability to manage multiple initiatives independently in a dynamic environment.
• Ability to effectively operate within diverse and cross-functional groups.
• Ability to travel at times throughout a multi-state territory.
• Valid driver’s license with a satisfactory driving record (MVR check may be required)

BONUS POINTS FOR:

• Any Skills Desired
• Any Certifications Desired 

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion