Director - Global Head of Syndicates Middle Office (Hybrid)

Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our Culture.  We are invested in our people and their development. We are transforming and simplifying our operating model and creating an exciting environment to work in.

We are a dynamic global organization, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets and Banking businesses and have significant impact across the lifecycle of a trade.  We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Banking, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a client relationship group dedicated to overseeing the group’s service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Technology partners develop and implement a wide range of applications that support the Operations team in providing innovative products and solutions. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm and our reputation.

We work closely with our external global peers, partners and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

Job Purpose:

The Global Head of Syndicate Middle Office will be tasked with oversight across 6 sites and approximately 45 employees, overseeing day-to-day operational activity, and maintaining a strong focus on risk & control and client service. Both ECM and DCM businesses are going through a period of volume growth whilst undergoing a multiyear technology transformation. The candidate will be expected to partner with our business & technology stakeholders to drive priorities on both fronts.

Organizational Oversight:

• Oversee and lead daily core operations, championing a proactive culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Perform Front to back Roles and Responsibilities review to define the target operating model between Middle Office, Settlements, and the Business
• Develop an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required

Stakeholder Engagement:

• Acting as key point of contact representing ECM/DCM Operations groups to internal and external stakeholders
• Continued engagement and face off with a range of senior Business, Technology and Operations partners
• Supports and partners with the Business to facilitate a growing and expanding client base

People Agenda:

• Coaching and mentoring our People.  Providing direction, feedback, support, and encouragement for career development
• Implementing a successful People and Engagement strategy to help attract, develop, retain, and recognize our global workforce
• Promoting a culture of continuous improvement and cultivating a robust service and control environment

Organizational Transformation:

• Leading a series of Control and Automation initiatives to deliver on the Target Operating Model
• Lead the inflight automation agen