Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Your impact

Handshake is hiring a Senior Revenue Operations Analyst to support our Employer Customer team, reporting into the Director of Revenue Operations (Customer). In this role, you will support the acceleration of growth across all segments in our Account Management team. 

This role will support the key strategic priorities that drive alignment across teams and improve the Account Management team’s productivity and effectiveness. This role will be responsible for  establishing systems and reporting infrastructure, in addition to analyzing data sets on an on-going and project-based basis. You’ll play a meaningful role in identifying issues and making recommendations for improvement across our Go-to-Market customer teams. 

The ideal candidate will have experience analyzing large sets of data and pulling out key insights and trends. Additionally, the ideal candidate will have demonstrated experience learning and mastering a new system (preferably a CRM). This person is curious, highly analytical and has a passion for telling a story with strong quantitative support. They thrive in rapidly changing environments and have the ability to “make sense of the noise” through thoughtful models, dashboards, and reporting packages. 

Your role

• Work as a collaborative teammate to support customer growth and retention through data insights, infrastructure and reporting

• Partner closely with Account Management team leaders to develop actionable, measurable projects and programs to support strategic initiatives that drive growth

• Lead the development of new reporting and dashboards to analyze the team’s effectiveness. Manage the accuracy and efficient distribution of reports and other business insights essential to the sales and customer success organization

• Evaluate and improve data quality, completeness, compliance, and cleanliness in Salesforce, Looker, and other systems

• Focus on continuous improvement of existing processes and collaborate with Revenue Operations peers and AM team members to create new processes with a focus on automation and acceleration of the business. This includes forecast accuracy, maximizing growth from existing customers, and implementing programs to ensure customer success and satisfaction

• Develop rapport and relationships across our teams including Account Managers, Customer Success, Insights, and Data Engineering

Your Experience

• 4+ years of experience in a highly analytical role

• Experience mastering the report-building functionality of a system (i.e. Salesforce, Gainsight, Looker, etc)

• Ability to understand, manipulate and translate large data sets with a high degree of independence 

• Experience in BI tools (Looker, Tableau, Mode, etc) and SQL

• Advanced proficiency with Excel

• Experience supporting or working directly with customer-facing teams

• Ability to prioritize multiple projects and execute in a timely manner

Bonus Areas of Expertise

• Strong problem solving, judgment and organizational skills

• Thrive in a fast-paced environment and ability to ramp quickly to new projects/challenges

• Proactive / Self-starter who is able execute with high-level guidance and minimal supervision

Compensation range

• $132,250 - $149,500

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About us

Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits.