Director of Operations, Provider Success

At Counterpart Health, we transform healthcare and improve patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we deliver improved patient outcomes at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

The Director of Operations, Provider Success (National) is accountable for defining Counterpart’s enterprise-wide provider success strategy and operating model. This role sets the vision, standards, and performance expectations that ensure a consistent, scalable, and high-impact provider experience across all markets, while enabling regional teams to deliver results locally.

This role owns the model, standards, and measurement of provider success nationally, and ensures alignment between enterprise strategy and regional execution.

As Director of Operations you will: 

Drive National Strategy & Operating Model

• Lead operational strategy for national provider engagement programs, including onboarding, education, performance management, and support
• Define what provider success looks like nationally, including success metrics, KPIs, and performance standards
• Translate value-based care strategy into scalable, repeatable operational processes
• Establish and evolve core provider success workflows, playbooks, and engagement models
  Approve changes to core provider success processes, tooling, and engagement approaches
• Set national priorities, sequencing, and investment focus for provider success initiatives

Enable & Align Field Execution

• Translate enterprise strategy into clear expectations and priorities for regional provider success leaders
• Provide strategic frameworks, tools, and guidance for consistent account planning and execution
• Ensure alignment between national standards and regional execution, balancing standardization with local market realities
• Partner with regional leaders to identify systemic barriers impacting provider success and drive cross-functional solutions

Lead Team & Program Execution

• Build, lead, and develop a high-performing national provider success operations team
• Establish clear goals, accountability structures, and performance management tied to national outcomes
• Support national growth through scalable operational and account management models
• Contribute to enterprise planning for new market launches, program expansions, and provider network growth
• Provide interim leadership support to field teams during periods of expansion or transition, as needed

Success in this role looks like: 

• A clearly defined, measurable national provider success model adopted consistently across regions
• Increased, sustainable adoption of Counterpart Assistant driven by standardized engagement approaches
• Field teams equipped with clear playbooks, tools, and metrics to execute effectively
• Reduced variation in provider experience and operational performance across markets
• Systemic provider workflow and implementation barriers identified and resolved at scale

You should get in touch if: 

• You have a Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
• You have 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
• You have 4+ years’ experience in Medicare Advantage, ACOs, or other risk-bearing models.
• You have a demonstrated experience defining and leading enterprise-level operational strategy.
• You have a strong background in operational design, process improvement, and change management.
• You have a proven ability to lead and influence both direct and indirect teams.
• You have experience working closely with Primary Care providers.

Preferred Qualifications

• Experience with national or multi-state provider networks.
• Strong analytical orientation using data to drive strategic and operational decisions.
• Experience partnering with product and technology teams on tools supporting field-based execution.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize