Front Desk Coordinator I

Healthcare Front Desk Coordinator
Full-Time | Monday–Friday 8:00 AM–5:00 PM + Rotating Saturdays 8:00 AM–2:00 PM
Lee’s Summit Infusion Center | Greater Kansas City Market | Outpatient Setting

Make Every First Impression Count.

IVX Health is seeking a Healthcare Front Desk Coordinator for our Lee’s Summit Infusion Center—one of our highest-volume clinics in the Kansas City market. This full-time, patient-facing position plays a critical role in creating a seamless, welcoming experience for patients while ensuring front office operations run smoothly.

While this role is primarily based in Lee’s Summit, we’re looking for someone who is also willing to support nearby centers in the market on occasion—stepping in when coverage is needed due to PTO, vacancies, or higher-volume days.

If you're detail-oriented, thrive in a fast-paced environment, and love connecting with patients and clinical teams, we’d love to meet you.

About IVX Health

At IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis, IVX Health offers a better approach to care—one that prioritizes convenience, comfort, and exceptional patient outcomes.

We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

What You’ll Do

• Lead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• High School Diploma or GED required

• 3–5 years of front desk or administrative experience, ideally in a high-volume medical setting

• Proven success supporting patient intake and registration processes in a healthcare environment

• Familiarity with insurance verification and billing workflows; able to obtain prior authorizations and confirm coverage

• Proficiency with scheduling platforms and electronic health record (EHR/EMR) systems

• Excellent communication and customer service skills—confident with patients, families, and clinical teams alike

• Strong multitasking and organizational abilities—able to manage multiple competing priorities with accuracy

• Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve

• Adaptability to support multiple centers as needed, with a dependable and proactive approach

Why You'll Love IVX Health

We’re not just redefining care for our patients — we’re redefining it for our teams, too. When you join IVX, you’ll find:

• Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more