National VP, Client Success

What We Strive For

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

• We Strive for excellence and were recognized as one of America’s Best Startup Employers for 2023 by Forbes, Circle of Excellence, American Society of Transplantation, 2023, Best Places to Work – Denver, Comparably.com, 2022, Best Places to Work – Denver, Built in Colorado, 2022
• We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
  • Strive Forward - LGBTQ
  • Underrepresented Minorities
  • Women and Allies
• We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
  • Flexible time off
  • Companywide wellbeing days
  • Volunteer time off
  • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
  • Professional development
  • A dedicated certified financial planner
  • Headspace, Carrot Fertility and Gympass for all Strivers
• We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
• We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

Strive Customer Success  

Strive Customer Success is a new team within Strive Health and our mission is “To Ensure what our clients experience of Strive is the best of Strive”. We are dedicated to creating interactions with our clients and key stakeholders that create confidence in the value we deliver through clinical outcomes, financial performance and our members and customers experience of us. We actively partner across the organization to align resources to support this work, including market and central operations, analytics and reporting, finance, legal, marketing, growth and talent. 

National Vice President, Client Success 

Consult and advise prominent health plans, medical groups, and health systems to drive transformational results. The National Vice President, Client Success will be responsible for leading exemplary value-based relationships with clients to deliver on Strive’s value proposition and identify and execute on partnership development opportunities.  

You will demonstrate effective communication with partner executives, using data and analytics to drive improved performance, as well as tactical issue resolution and risk mitigation to ensure healthy client relationships.  

This role is responsible for market-leading client relationships and the coaching and development of account managers dedicated to Strive’s clients. You will be accountable for framing business opportunities in a way that the National Account Managers can then execute to drive impact and value for the client, acting as a knowledgeable resource to assist with day-to-day problem solving and client success.   

Superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure team performance and client success. Additionally, experience in value-based contracts and associated administration, measuring performance, financial reconciliations and settlements, and impact on operations will also create confidence with clients.  

Essential Functions 

• Act as the executive lead with a portfolio of clients, taking ownership of account relationships and optimizing client interactions.   
• Proactively communicate externally and internally to confirm alignment and close gaps between expected and actual performance and outcomes. 
• Ensure close partnership and alignment with Operational leaders on successfully implementing and executing the account plan.
• Be accountable for guiding clients through renewal and expansion opportunities.