Senior Technical Program Manager, Email

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the RoleThe PMO at Attentive is responsible for managing the delivery of top company initiatives and helping guide them from planning all the way through execution and ultimately tracking the results / KPIs and reporting them. We drive delivery excellence across the enterprise to ensure business outcomes are achieved.
About the Program You Will OwnIn this role the Program manager will manage a portfolio of projects and drive delivery excellence across one of Attentive’s company initiatives: Email.
The Email Initiative is focused on delivering a best-in-class, enterprise-grade email platform, enabling businesses to seamlessly migrate, optimize, and scale their email operations:
As a mission-critical channel, email must be reliable, high-performing, and efficient. Marketers need a platform that drives revenue and engagement without compromising trust or requiring excessive effort.
This program drives platform enhancements, integrations, and performance optimizations to ensure continued innovation and market leadership. The TPM will partner cross-functionally with Engineering, Product, Data Science, and Go-To-Market teams. 

What You’ll Accomplish

• As a Technical Program Manager, you will:


• Drive Delivery of Complex Programs: Ensure successful planning, execution, and delivery of programs that require alignment across Engineering, Product, Design (EPD), and Go-To-Market (GTM) teams. Develop and publish release plans based on product requirements, technical challenges, operational needs, and GTM constraints
• Ensure Accountability Across Teams: Ensure all parties are aware of the work for which they are responsible, and partner with leads to map dependencies and sequence work effectively
• Identify & Mitigate Risks: Work with your EPD & GTM initiative leads to proactively surface and resolve risks and issues within teams before escalating to leadership when necessary
• Maintain Stakeholder Visibility: Maintain full visibility with leadership and other critical stakeholders throughout the planning, execution, and launch of new products and features, including raising escalations when needed
• Track Results & KPIs: Ensure results and KPIs are defined, tracked, and consistently reported to measure program success
• Conduct Post-Mortems: Lead post-mortems to assess lessons learned and implement improvements for future initiatives


• As a TPM embedded in 2-3 engineering teams, you will:


• Support Team-Level Objectives: Collaborate closely with engineering managers and teams to ensure alignment with team goals, milestones, and deliverables. Partner with Product and Design to ensure requirements are clear, prioritized, and achievable
• Enable Technical Decision-Making: Partner with engineers to understand technical challenges, facilitate discussions, and help balance trade-offs between scope, quality, and speed
• Coordinate Cross-Team Dependencies: Act as a bridge between engineering teams and other stakeho