IT ERP Program Manager (IT26012)

Job # IT26012

Job Title IT ERP Program Manager

Office Location Roanoke, VA preferred

Business/Department Information Technology

Sales Territory, if applicable

General Role Description

Manage multiple inter-dependent software deployment projects.

Role Accountabilities

-  Ensure completion of assigned programs within the defined scope, quality, time, and budget

-  Coordinate, schedule, and communicate plans and ensure the execution of projects within the programs

-  Ensure accurate allocation of resources throughout the program

-  Ensure validity and execution of test plans and change promotion procedures

-  Conduct needs analysis and formulate options for procurement of internal resources and third party services

-  Prioritize change requests and requests for new functionality

-  Determine and develop architectural approaches and solutions 

-  Ensure the information provided for the IT Reference Architecture and the IT Services Catalog is accurate and complete

-  Use recognized expertise in tools, IT practices, technology, design standards, and industry best practices to improve overall project quality and IT productivity by proactively sharing this knowledge with associates

-  Gather pertinent information from authorized sources to assess project requirements as related to assigned scope of work

-  Design, implement, test, deploy and document system configurations, as a subject matter expert on cross-functional teams, leading a team as necessary

-  Identify and define interfaces to other software applications and functions

-  Ensure developed software integrates successfully with existing system configurations

-  Resolve internal and/or external client issues with the application software, escalating as necessary to appropriate personnel

-  Plan and execute productivity enhancements or product deployment projects up to 18 months in duration

General Employee Accountabilities

-   Bring full effort to bear on tasks assigned by manager

-   Give manager best advice

-   Give earliest notice when work cannot be delivered as specified

-   Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

-   Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment

-   Comply with all Company policies, practices, and procedures and all regulations and laws

-   Recommend viable improvements proactively

-   Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

-   Bachelor's degree in computer science or computer applications, or related field or equivalent education/experience

-   7 years' experience in software development, systems analysis and business processes

-   2 years’ program/project management experience

-   Demonstrated success expanding aggregate knowledge and skills of the IT team(s) and sharing knowledge proactively

-   Demonstrated success communicating IT technical and business projects resulting in documented agreement with internal and external clients

-   Demonstrated success identifying system gaps and emerging technologies that support accuracy, productivity, and business growth.

-   Demonstrated ability to deliver a project or multiple projects on time, from concept through deployment

-   Demonstrated expertise with development methodologies, application tiers and layers, effective coding practices, and web/application servers

-   Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

-   Demonstrated continuous improvement in areas of responsibility

-   Proficiency in MS Office suite

-   Availability to travel, domestically and internationally, up to 10%, sometimes with limited notice

Preferred Qualifications

-   Master’s in computer science or computer applications

-   Demonstrated knowledge of JAVA, J2EE, JSP

-   Demonstrated experience in Desktop applications and Automated Regression testing

-   Demonstrated experience in ORACLE, PL/SQL, Oracle CRM, Office 365

-   Demonstrated experience in Agile, Six Sigma, Lean, CMM, or similar quality process

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