Suffolk Punch SouthPark General Manager

Job DetailsJob Location: CHARLOTTE, NC 28211Position Type: Full TimeSalary Range: $72,000.00 - $82,000.00 SalaryJob Shift: AnyJob Category: Restaurant - Food ServiceJob Summary:


The General Manager is responsible for the overall leadership, financial performance, and guest satisfaction of the restaurant. This role manages both FOH and BOH teams, ensuring smooth operations, adherence to brand standards, and achievement of financial goals.

 

Key Responsibilities


Lead and develop management team and hourly staff to deliver excellent hospitality
Oversee daily operations, scheduling, and shift execution across all departments
Manage P&L, labor, food and beverage costs, and overall financial performance
Drive guest satisfaction through strong service standards and problem resolution
Implement training programs to ensure consistency in service and operations
Maintain compliance with all safety, health, and employment regulations
Foster a positive work environment that promotes teamwork and staff retention

QualificationsRequirements:


High school diploma or equivalent; degree in hospitality or business preferred



5+ years of management experience in a high-volume, full-service restaurant
Proven P&L management and experience with budgeting, labor, and cost control
Strong leadership and staff development skills
Excellent customer service and guest relations focus
Proficiency in scheduling, inventory, POS systems, and compliance with safety regulations
Ability to multitask and solve problems in a fast-paced environment
Flexible schedule including nights, weekends, and holidays
Strong verbal and written communication skills