Spa Front Desk Attendant ("Spa Agente de Recepcion")

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to spa guests’ needs. Welcomes the spa guest in a warm, friendly manner. Is familiar with all spa treatments. Proactively communicates with the guest over the phone in a friendly and courteous manner and describes all services in detail. Registration and checkout.

ESSENTIAL RESPONSIBILITIES

• Greet and welcome guests upon arrival.
• Execute the registration and checkout process at the Spa.
• Provides a positive, professional appearance and demeanor to our guests.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Manages the spa reservation system to ensure seamless service to all guests.
• Answers the phone in a friendly and courteous manner.
• Carefully listens to guests and ensures services requested are reserved and scheduled.
• Confirms all reservations according to established policy.
• Serves as guest liaison with treatment providers to ensure the guest is aware of the service process.
• Follow the proper steps to make a treatment reservation.
• Seeks the opportunity to up-sell and recommends other hotel outlets to our guest.
• Ensures the highest levels of organization within the reception and the retail areas.
• Manages the reservation system and updates reservation schedules on a regular basis.
• Ensure all retail products are well displayed for the guests.
• Supports the spa director and helps with projects and inventories.
• Follow all safety and emergency procedures.
• Undertakes other responsibilities as directed by supervisor.
• Review current day’s reservations. Check all special treatment requests.
• Attend all scheduled training, departmental and hotel meetings.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Confer and cooperate with other departments to ensure coordination of guest needs.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Maintain spa reception cleanliness and organized.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

PHYSICAL DEMANDS

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