Senior Digital Producer - Hybrid

MINT MOBILE is seeking a talented Senior Digital Producer to join the Marketing Team in Costa Mesa, CA! Individual reports to Director, Creative Account Management. Role is hybrid.

This role is a hybrid opportunity that requires a local commutable distance to the HQ Costa Mesa, CA office as needed.

ABOUT THE ROLE

• Lead our creative account workflows from start to finish, with a primary focus on UX/UI for our web and app platforms, including the day-to-day account management and production of jobs.
• Collaborate with the Sr. Creative Director of XD to provide process recommendations for optimization.
• Manage and/or support fully integrated campaign efforts that involve high-quality creative content/executions across all our creative channels.
• Expertly guide creative account development through creative review cycles, using your skills to make sure things run smoothly; you’ll also maintain accurate records of meetings, decisions, and next actions. This is where your account management skills will shine.
• During creative development, lead and collaborate with internal teams (including the Design team, Copy team, UX/UI, and Animation team) on multiple projects and deliverables while thriving in a fast-paced, team environment.
• POC for project meetings (kick-offs, WIP meetings, creative reviews, etc), sharing updates and action steps with the broader team. This means you’ll also help us develop the creative work by documenting client feedback and attending creative review meetings.
• Guide producers, creatives, and cross-functional teams to ensure high-quality work that meets or exceeds the brief, while defining and documenting best practices and contributing to company-wide knowledge-sharing efforts.
• Collaborate with XD leads and other teams to develop scopes of work based on business and functional requirements, and organize and lead cross-functional workshops with the creative teams.
• Manage day-to-day escalations and troubleshooting of creative production challenges, which is where you’ll be an all-star producer. 
• Lead day-to-day overall creative project team operations that consist of: Overall training, management of project workflows,  guidance, and mentorship of overall team.
• Independently scope team workload — monitor project deadlines and then identify and communicate potential changes or overages that may be required.
• Resourcefully manage and clearly communicate creative account timelines, project deliverables, and resourcing needs to stakeholders. 

People Management & Leadership 

• Motivate & encourage employees at all levels, creating an environment where team members understand the vision and strategy. 
• Provide quarterly feedback to direct reports and career development opportunities.
• Set team and individual goals quarterly - ensure alignment with overall Creative strategic goals.  
• Create measurable metrics for employees; both on  accuracy and operational efficiency.
• Mentor and empower employees by allowing them to perform their duties, and make mistakes, which can then be used as teaching opportunities.

WHAT YOU BRING

• Bachelor's Degree in Marketing, Communications, or other related field.
• 10+ years of professional experience with a minimum of 8+ years in creative ad agency and/or in-house marketing department.
• 8+ years of digital production experience supporting fully integrated campaigns across digital UX/UI web and app is required.
• A minimum of 8+ years experience with Wrike, Jira, or other related project management platform is required, additional experience leading a migration to a new platform is a plus
• Thought-leadership and problem-solving.
• Effective communicator can communicate updates and key information to various levels of the organization.
• Fluency in MS Office and Google Suite. Knowledge of creative tools: Adobe, Figma, Braze a plus.
• Experienced in agile, waterfall, or hybrid methodologies.
• Must be self-managed, self-motivated, proactive, detail-oriented, extremely organized, and a collaborative team player.
• Proven facilitator of information, with the ability to work cross-functionally with other departments with exceptional follow-up skills.
• Have a working understanding of the internal creative process and what is needed to maintain a creative marketing environment.
• Demonstrated ability to manage multiple projects/priorities that are in constant motion with a keen sense of urgency.