Manager, Data & Impact

The Manager of Data and Impact assists Resident Services’ leadership with a range of tasks, including the development and execution of work plans and strategy for the division, managing Resident Services website and newsletter, analyzing outcomes and impact through quarterly and annual reports, and communicating impact of services to internal and external partners and stakeholders. The Manager participates on CHA's policy team, ad-hoc committees, and performs complex data analysis.  DUTIES AND RESPONSIBILITIES

Strategic Planning & Research

• Develops and refines methodology for annual goal-setting workshops with program teams, focusing on continuous improvement best practices.
• Leads annual workshops to review and set goals, ensuring alignment with CHA’s strategic plan and guiding teams to refine performance metrics and action steps.
• Leads quarterly checkpoints with program teams to review progress, identify barriers, and implement course corrections to achieve goals.
• Develops comprehensive strategy documents, including monitoring tools, annual and summary reports, initiative proposals, and communication materials for leadership and program teams.

Data Analysis & Reporting

• Ensures alignment of data collection with departmental and organizational goals.
• Provides high-level analysis and interpretation of data to inform programmatic decisions and strategy adjustments.
• Coordinates complex data projects, collaborating with cross-functional teams to implement system enhancements and improvements.
• Manages data security protocols and compliance within Resident Services, overseeing the development of guidelines and best practices.
• Liaises with CHA departments to manage data needs for external reporting, ensuring timely delivery.
• Supports the Program Specialist in building capacity for independent data management and analysis.

Communication & Collaboration

• Guides the development and implementation of department-specific communication strategies, ensuring alignment with program and organizational goals.
• Supports complex communication projects, including external research collaborations and data-sharing agreements.
• Manages the Resident Services website and quarterly newsletter, including content creation.
• Represents Resident Services at research collaborations and strategic initiatives, liaising with internal and external stakeholders to advance departmental and organizational goals.
• Develops presentations, reports, and strategic documents for leadership and external audiences, articulating program impact and outcomes.

General

• Manages multiple projects simultaneously and responds to change in a positive manner.
• This position may be asked to handle tasks outside of job description to meet broader goals of CHA and Resident Services.
• This position occasionally requires working hours outside of CHA’s established hours of 8:30 AM – 5:00 PM Monday-Friday
• This position is eligible for remote work up to two days per week following successful completion of onboarding with Resident Services.
• Performs all other duties and projects as assigned.
• Supervises and provides guidance to the Program Specialist, ensuring effective execution of assigned responsibilities and supporting professional development.
  
  QUALIFICATIONS

This position requires a bachelor’s degree in policy, research, urban planning or related field; Master’s degree preferred. A minimum of three (3) years’ experience is required in an urban planning, service, research, or policy related capacity. A combination of education and experience may be considered.

Strong knowledge in areas of research, data analysis, and problem solving is required. Proficiency in Microsoft Office with strong Excel and Access experience is required. Statistical knowledge and work with related programs desired (e.g. R, SPSS, Excel). Must be self-directed, motivated, team oriented and able to work independently on complex and crucial projects.

This position requires effective communication skills both verbal and written and inter-personal skills to work with a diverse staff of managerial and professional employees to coordinate the completion of assignments and effectively communicate project deliverables. The incumbent must be able to exercise objective judgment and maintain confidentiality.

 

BENEFITS AT-A-GLANCE

• Vacation, Sick and Personal, competitive PTO package                  
• Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
• Short-Term and L