Virtual Sales Manager - West Coast

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

EVERSANA has partnered with Shionogi Inc. to build a virtual team to support a potential launch in Primary Care. The Virtual Sales Manager is directly responsible for hiring, training, developing, and managing a team of Virtual Sales Representatives for the EVERSANA/Shionogi Inc. team. They will be accountable for the following tasks:

• Oversee daily activities and provide ongoing team & Virtual Sales Rep leadership.
• Foster an environment that rewards accomplishment and encourages the advancement and retention of exceptional employees.
• Establish performance expectations and oversee activity of direct reports including adherence to policies and compliance
• Liaise between the client and EVERSANA for daily requests.
• Provide impactful, clear and frequent Client interaction at all levels.
• Monitor sales metrics and coach the Virtual sales team to meet or exceed assigned sales and/or KPI goals.
• Monitor calls and schedule virtual ride-along to coach the team on sales effectiveness and adherence to on-label promotion of the represented product.
• Participate in marketing strategy discussions as well as provide input on targeting, messaging, and collateral needs.

EVERSANA Deployment Solutions offers our employees competitive compensation, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Virtual Sales Manager is tasked with delivering excellent business results through the efforts of their teams.  These results are achieved through the following:

• Manage and lead a team of Virtual Sales Representatives to include ownership of team productivity, staffing needs and team culture.
• Reporting tasks to include summary level data on Reps’ weekly stats, call trending, program summary and other tracked KPIs as required to both the client and internal key program stakeholders.
• Determine role objectives, work methods and performance standards while reviewing performance relative to Client objectives with each Virtual Sales Rep
• Authorize and communicate salary changes, promotions, transfers, discipline & discharge as well as administer all other personnel actions as needed by the program and Client
• Responsible for effective program oversight serving as the single point of contact for the Client.
• Work collaboratively with matrix colleagues across the EVERSANA platform to provide execution on deliverables as well as to provide a point of view for future recommendations that enhance program success.
• Initial and ongoing training of Virtual Sales Reps on systems, processes/procedures, compliance, customer service, sales and products.
• Quality Assurance tasks such as scheduled and unscheduled monitoring and evaluating of virtual sales calls for each Virtual Sales Rep on a bi-weekly basis.
• Serve as the team point of contact for all technical issues with CRM.
• Utilize sales goals and product messaging provided by Client to develop call guides for the Virtual sales team. 
• Create and maintain program documentation such as SOPs, work instructions, list management, CRM configuration and project tracking.
• Maintain excellent working knowledge of compa