Product Operations Project Manager

Brainrider is a marketing and creative agency with teams in Menlo Park/San Francisco, Los Angeles, Seattle, New York City, London, and Toronto. We work with ambitious marketers, in-house creative teams, and internal agencies to do more, by filling capability and capacity gaps and enabling them to execute their marketing and creative at scale.  

We believe collaboration is at its best when we feel at home, so we work as a team — plain and simple. Whether we’re brainstorming better marketing ideas for our clients, or pushing the gas to meet a tight deadline, it all happens with adaptability, optimism, and teamwork. 

Are you our next team member?

The Role

Job Title: Product Operations Project Manager

Length: 6 months

Estimated Start: December 2024

On-site: Menlo Park, New York, D.C. or Seattle

Brainrider is looking for a Product Operations Project Manager to join our client-embedded team. As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of client products.  You have a strong background in program/project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. You will aide in planning, executing, and monitoring projects, developing plans, tracking progress, and updating stakeholders. You will promote cross-functional engagement and communicate program progress to key stakeholders.

You has a passion for diving deep to understand where and how these are manifesting on our clients platforms. You have a demonstrated ability to leverage large data sets and advanced tooling. You bring strong analytical & investigative skills and are comfortable with ambiguity and experimentation.

What you'll do

• Support project scope, develop and execute project plans for supported programs
• Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups
• Identify gaps in strategy, systems, and processes to support growth at scale
• General program management to define project scope, develop and execute plans, drive risk and compliance activities
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders
• Adapt to changing requirements and prioritize escalation requests effectively
• Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling

What you'll bring

• 10+ years of experience in operations for a tech company, consulting, operations or similar roles
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
• 7+ years project or program management experience in a corporate environment.
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
• Ability to make judgments under tight deadlines and competing priorities
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership

Additional Information

We offer competitive salaries, paid vacation, work from home (WFH) support and set-up assistance, and a wide variety of other great perks!

The fine print:

• Please include current resume and cover letter, as we would like to learn more about you and your experience
• Candidates selected for next steps will be contacted
• You can learn more about working with us at Brainrider