Sr. Human Resource Administrator

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Senior Human Resource Administrator

The PTC People Solutions organization consists of 4 regional People Solutions Teams (Americas, EMEA, India, and APAC) that provide both full-scope front line employee support within their assigned region, and a globally integrated level of support across all regions as needed.

Reporting to the People Solutions Manager - Americas, as a Sr. HR Administrator you will bring a diverse set of competencies to support the organization’s HR functions and enhance employee experiences across multiple regions. In this individual contributor role, you will be responsible for supporting employees in the Americas, ensuring efficient execution of HR processes and providing valuable assistance in key HR functions across the organization; ensuring consistent high-quality service delivery needs are met by creating and maintaining a high-performance with an inclusive, supportive, and continuous improvement mindset and culture; as well as acting as first point-of-contact and service support conduit to the broader People Team as well as PTC employees and organizational leaders as necessary.

Day-To-Day Responsibilities:

(Possibly including, but not limited to)

• Own and manage the end-to-end onboarding and offboarding processes, ensuring a seamless, efficient, and positive experience for employees at all stages of their tenure with the organization. Ie background checks, work authorization, new hire documentations, system administration, orientation.
• Provide timely and effective support to employees by addressing inquiries and requests through the employee query system, ensuring clear communication and resolution of issues
• Maintain and manage confidential employee records, both digital and physical, in accordance with company document retention policies and compliance standards.
• Process employment verification requests from employees and third parties, ensuring compliance with PTC’s privacy policies and practices; via templated letters and phone communications.
• Support various ad-hoc HR projects as assigned, ensuring timely and effective execution. This includes supporting special initiatives such as process improvements, data analysis, or system updates, and collaborating with cross-functional teams to achieve project objectives.
• Manage day-to-day in-office HR tasks, including handling mail distribution, organizing and maintaining employee files, and processing unemployment claims. Ensure all records are accurately filed, confidential information is protected, and timely responses are provided for claims and other administrative requests.
• Develop, maintain, and optimize the HR knowledge base to empower employees and managers by promoting the use of self-service tools and resources. Offer guidance on accessing and utilizing HR systems, documents, and FAQs to encourage greater independence and improve efficiency in handling HR-related tasks. Required Skills & Experience
• Work closely with the HR team daily to ensure the accuracy of employee data and the timely completion of HR transactions, within the HR systems.
• Work closely with HR Advisors and the HR Manager to support and improve HR processes, procedures, and other HR-related tasks, ensuring alignment with organizational goals and operational efficiency.

Ideally, you will have the following skills/experience:

• 0-2 Years in a high performing HR role and or customer facing role.
• Must reside within a commutable distance of the PTC Boston Seaport office and be able to be in office 2-3 times per week.
• Ability to identify and resolve HR-related issues by utilizing multiple HR systems (e.g., Workday, Microsoft Tools, ServiceNow), drawing on available resources and collaborating with others when necessary.
• Demonstrated ability to willingly approach challenges with creative solutions, leveraging knowledge across various HR systems and data inputs to effectively address issues.
• Ability to operate effectively in a fast-paced, evo