Senior Client Implementation Manager (F/H)

Lemonway simplifies complex and regulated payment for marketplaces.🍋

Lemonway provides a dedicated payment solution for investment platforms and B2C/B2B marketplaces in Europe. The SaaS solution accessible via API allows 400 platforms to collect funds in a secure and regulated framework (PSD2, Payment Agent, KYC, AML/CTF).🚀

Lemonway has raised €35 million in Series B to finance its continuous growth.

Join a fast-growing scale-up that offers one of the most innovative solutions in a fast-growing market !

• Join over 140 motivated and talented employees

• Shape the future of payments in the new digital economy

• Be part of an expert team, open to sharing knowledge to enable every talent to reach their full potential

• Work in a hyper-growth tech environment

As part of the Solution Delivery & Implementation team, and reporting to the Team Lead, the Senior Client Implementation Manager’s is responsible of complex implementation of Lemonway’s solutions for strategic customers from the kick-off to first transactions.

Responsibilities

• As main point of contact you will lead complex implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes

• Be responsible of our top strategic customers implementation with complex payments schemes

• Understand the customer complexity and business value to design their payment strategy, architecture and end-users journey and align the right external and internal stakeholders

• Support the payment transformation of our strategic customers by following their API integration, advising on the payment processes and our regulatory rules

• Collaborate with the product team on pilot implementation, document new implementation processes and communicate product / tech feedbacks from customers

• Work with our sales team to create customized and modular offers to address our customers payment complexity.

Requirements

The ideal candidate for this role will be client-oriented, techie and payment expert with excellent communication and analytical skills.

Desired skills

• Demonstrated project management skills in a complex context

• Strong relationship and client management skills

• Ability to set priorities and meet deadlines

• Problem-solving oriented, resourceful, curious

• Strong analytical skills

• Mastery of office automation tools

• Fluent in German, English and French; other European languages (Italian, Spanish) are a plus.

• Job based in Paris or German (office currently being opened)

Experience

• At least 5 years experience in a customer facing and project management role, ideally in a Fintech company

• Previous experience in the payment, banking or finance industry, using API’s is a big plus!

• Master in (International) Business Management/Project Management.

RECRUITMENT PROCESS

1) Hiring Manager

2) HR Interview

3) Meeting with our COO

WHAT’S IN FOR YOU

• Flexible working environment 🏠

• Private Health care plan with Alan ‍‍⚕️

• Food allowance with a Swile card 9 euros a day 💳

• 50% reimbursement of your Navigo pass 🚄

• Annual Holidays Bonus and 25 days of holidays + RTT 😎

• Sport and wellness subscription with Gymlib 🤸‍♀️

• International environment 🌍